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Okay, I haven't posted for a while, had no need to, but this week has just been ridiculous. It's been a collection of crazy, sucky, dishonest, and just plain stupid customers. Geez.
I'll start off easy.
Backstory --> injured my knee a while ago, it's still not 100% and bending it can leave me in tears. I also can't run, at all. Walking is hard enough as it is.
Money Grabber
An older gentleman (can collector) came through my till. He was returning a few cans and was looking to buy a large can of beer. He was a bit short in cash.
Me: You're about $1 short.
SC: Oh well, the guy outside told me he'd dropped a dollar behind that display of wine, can you add that to my total cash.
Me: Yep. Just pick it up and pass it over to me.
SC: Oh, well I can't bend over. Bad back. Could you get it for me.
Me: No I can't. Did you have any other cash?
SC: Well, can you just add the $1 to my total and pick it up later?
Me: No. I have to have the cash in hand.
SC: Well then why don't you just pick up the $1 for me.
Me: No. I'll hold the beer until you can find the full amount needed.
SC: (grumbling as he walks out of the store) Lazy kids.
The Idiot
Guy comes in. He looked to be easily of legal drinking age, so I didn't bother carding him. He hands me a 26 of rum and hands over a non-chip Visa card to pay for it.
Me: Can I please see your ID for the credit card?
SC: (hands over ID card)
Me: (looking at the card and noticing a VERY big difference between himself and the photo) Ummm..
SC: Oh yeah! That's my friends card, but he said I could use it.
Me: Well, I'm going to need your friend to come in to buy it with this card.
SC: Oh! He can't come in. He's off his face drunk in the car.
Me: O_o
SC: But he said I could use it.
Me: Yeah. We're not going to be selling anything to you tonight.
SC: But he said I could use it!
The Runaway
I was standing on till and we were about 20 minutes away from closing. It had been a quiet night with no incidences, and the supervisor took the opportunity to go to the bathroom next door. As I'm putting one guys beer through the till I notice a younger guy, maybe barely just 19 years old, walking briskly towards my till.
Yep. You guessed it. He was a runner.
He went speeding through the door and there was no-one nearby to stop him.
The guy I was serving and another gentleman offered to chase him, but I let them know it wasn't worth it, but thanks. It just annoyed me because the supervisor is usually stationed at that door, and she cards every young looking person who comes through the door. Just complete dumb luck.
The Idiot Scammer
Now this was a fun one.
In the pet store I work at, we sell expensive natural alternatives in pet care. One of these is a seaweed based plaque remover for pet owners who value their fingers too much to try brush their pets teeth. It's a bit costly, just under $70 for 200g.
In our store we usually have at least 2 available, but I'd noticed that these larger containers had both gone, but figured that the owners had sold them during the street festival that had happened just 2 days prior. That was the only time I wasn't in charge of the till.
A gentleman comes into the store and pulls out two 200g tubs of this product and places it on my till.
SC: Hey, I bought these from SO (Store Owner) during the festival but my vet says I can't use them for my dog. SO told me I could bring them in and give me a refund.
We never give refunds - just store credit or exchange. Something's fishy.
Me: Okay. Do you have the receipt?
SC: Oh no. I've lost it.
Getting fishier
Me: Okay, let me just ring the owner to confirm.
I ring SO. He doesn't answer. At this point I'm just playing along. I've taken both tubs and have placed them behind my desk.
Me: Well the SO isn't answering his phone. If you'd like to leave your name and number I can order another product more suited to your needs.
SC: Oh no. I'd really prefer the refund.
Me: I'm sorry. We don't usually give out refunds and I'm unsure of how to put it through the till.
SC: I've worked with these sorts of tills before. I can show you how.
Me: No that's not necessary. Would you like me to order you a new product and use your store credit to put towards it?
SC: Ugh. Fine.
He writes down a name and number and a product name and then looks around for the 2 tubs.
Me: Thank you. I can give you a call as soon as they come in.
He looks around for the tubs again, then seems to admit defeat and leaves.
I decided to look through all our receipts and ask the SO just in case I was wrong. We haven't sold this product for over 4 months, and definitely not 2 at once. We had had those 2 tubs in the store before the street festival, that was confirmed by myself and both SO. There was also the fact that the tubs had tape over top of the price tag, something that I had only just started doing in the store for about a month.
Just in case, I grabbed the store next doors number and informed the staff about what had happened just in case he decided to come back (I work alone 99% of the time). As of yet, he hasn't returned.
I'll start off easy.
Backstory --> injured my knee a while ago, it's still not 100% and bending it can leave me in tears. I also can't run, at all. Walking is hard enough as it is.
Money Grabber
An older gentleman (can collector) came through my till. He was returning a few cans and was looking to buy a large can of beer. He was a bit short in cash.
Me: You're about $1 short.
SC: Oh well, the guy outside told me he'd dropped a dollar behind that display of wine, can you add that to my total cash.
Me: Yep. Just pick it up and pass it over to me.
SC: Oh, well I can't bend over. Bad back. Could you get it for me.
Me: No I can't. Did you have any other cash?
SC: Well, can you just add the $1 to my total and pick it up later?
Me: No. I have to have the cash in hand.
SC: Well then why don't you just pick up the $1 for me.
Me: No. I'll hold the beer until you can find the full amount needed.
SC: (grumbling as he walks out of the store) Lazy kids.
The Idiot
Guy comes in. He looked to be easily of legal drinking age, so I didn't bother carding him. He hands me a 26 of rum and hands over a non-chip Visa card to pay for it.
Me: Can I please see your ID for the credit card?
SC: (hands over ID card)
Me: (looking at the card and noticing a VERY big difference between himself and the photo) Ummm..
SC: Oh yeah! That's my friends card, but he said I could use it.
Me: Well, I'm going to need your friend to come in to buy it with this card.
SC: Oh! He can't come in. He's off his face drunk in the car.
Me: O_o
SC: But he said I could use it.
Me: Yeah. We're not going to be selling anything to you tonight.
SC: But he said I could use it!
The Runaway
I was standing on till and we were about 20 minutes away from closing. It had been a quiet night with no incidences, and the supervisor took the opportunity to go to the bathroom next door. As I'm putting one guys beer through the till I notice a younger guy, maybe barely just 19 years old, walking briskly towards my till.
Yep. You guessed it. He was a runner.
He went speeding through the door and there was no-one nearby to stop him.
The guy I was serving and another gentleman offered to chase him, but I let them know it wasn't worth it, but thanks. It just annoyed me because the supervisor is usually stationed at that door, and she cards every young looking person who comes through the door. Just complete dumb luck.
The Idiot Scammer
Now this was a fun one.
In the pet store I work at, we sell expensive natural alternatives in pet care. One of these is a seaweed based plaque remover for pet owners who value their fingers too much to try brush their pets teeth. It's a bit costly, just under $70 for 200g.
In our store we usually have at least 2 available, but I'd noticed that these larger containers had both gone, but figured that the owners had sold them during the street festival that had happened just 2 days prior. That was the only time I wasn't in charge of the till.
A gentleman comes into the store and pulls out two 200g tubs of this product and places it on my till.
SC: Hey, I bought these from SO (Store Owner) during the festival but my vet says I can't use them for my dog. SO told me I could bring them in and give me a refund.
We never give refunds - just store credit or exchange. Something's fishy.
Me: Okay. Do you have the receipt?
SC: Oh no. I've lost it.
Getting fishier
Me: Okay, let me just ring the owner to confirm.
I ring SO. He doesn't answer. At this point I'm just playing along. I've taken both tubs and have placed them behind my desk.
Me: Well the SO isn't answering his phone. If you'd like to leave your name and number I can order another product more suited to your needs.
SC: Oh no. I'd really prefer the refund.
Me: I'm sorry. We don't usually give out refunds and I'm unsure of how to put it through the till.
SC: I've worked with these sorts of tills before. I can show you how.
Me: No that's not necessary. Would you like me to order you a new product and use your store credit to put towards it?
SC: Ugh. Fine.
He writes down a name and number and a product name and then looks around for the 2 tubs.
Me: Thank you. I can give you a call as soon as they come in.
He looks around for the tubs again, then seems to admit defeat and leaves.
I decided to look through all our receipts and ask the SO just in case I was wrong. We haven't sold this product for over 4 months, and definitely not 2 at once. We had had those 2 tubs in the store before the street festival, that was confirmed by myself and both SO. There was also the fact that the tubs had tape over top of the price tag, something that I had only just started doing in the store for about a month.
Just in case, I grabbed the store next doors number and informed the staff about what had happened just in case he decided to come back (I work alone 99% of the time). As of yet, he hasn't returned.
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