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A customer apparently is in the line of hosting passion parties, with 'lotion and other adult items' and asked if I would be interested. I really did say yes, just to be polite, but she goes "You don't want it!", turned beet red, and was apparently too embarrassed to talk to me much for the rest of the transaction. A co-worker of mine got a good laugh out of it. "You just don't ask people that!" he said 
Later, an older woman came through with a small order of grocery type stuff, and a battery. She said the battery was separate, and we could do that first. I rang it up and she demanded to know why it was so much. I explained that $1.50 of it was the FL battery fee, and there was also a $9 core charge. She insisted very adamantly that there was no such thing as a core fee, and she knows this because she works at a four-wheeler/motorcycle shop and they NEVER charge their customers a core fee. Whatever. I ask if she wants a supervisor, she says yes, and I void out the battery and ring up her groceries while we wait. My CSM, G arrives. She explains to him that there is 'no such thing' as a core charge. He says that yes, there is, he managed an automotive store for two years and they did the same thing.
G: "Well ma'am I don't understand. What do you want me to do."
C: "I want you to take it off!"
G: "I just can't do that. I'm sorry. Would you like to speak to a member of management?"
C: "YES!!"
G gets on his earpiece/walkie and asks for a manager. "Uh, J? Andy? Anyone? Ah, J! Yeah, can you come and assist me on register three?"
C: "Ha. Yeah, tell him you got a crazy BITCH on the other side of the counter."
*thinking to self - "Must bite tongue, must bite tongue, must bite tongue."
J arrived and he's one of our favorite managers. He's down to earth, friendly, and pretty much just one of us, except with the authority and higher salary, of course. He told the lady the same thing that G did and absolutely stood his ground and refused to take off the $9 charge. We could have done it if she'd returned the old battery. The most amusing part is that I could have easily voided the charge off myself, never bothered with management, and had done with it. But this way was so much more entertaining. My lunch relief showed up and I had to leave, but she was still bellowing at the top of her lungs at poor J. I asked him later how it went, and he simply smiled and said "She'll be buying her batteries somewhere else." I asked the girl who relieved me today what exactly happened, and she wanted him to remove the charge. He said if he did it for her, then he'd have to do it for everyone else and it would be pointless. She yelled that "Well no one else would HAVE to know you did it for me! It won't matter if they don't find out!"
Years ago something like this would have frazzled me and possibly reduced me to tears. But all it did now was give me a good laugh and a good story to tell other associates in the breakroom. I'm really proud of J though. I like him even more than I already did now.
Later, an older woman came through with a small order of grocery type stuff, and a battery. She said the battery was separate, and we could do that first. I rang it up and she demanded to know why it was so much. I explained that $1.50 of it was the FL battery fee, and there was also a $9 core charge. She insisted very adamantly that there was no such thing as a core fee, and she knows this because she works at a four-wheeler/motorcycle shop and they NEVER charge their customers a core fee. Whatever. I ask if she wants a supervisor, she says yes, and I void out the battery and ring up her groceries while we wait. My CSM, G arrives. She explains to him that there is 'no such thing' as a core charge. He says that yes, there is, he managed an automotive store for two years and they did the same thing.
G: "Well ma'am I don't understand. What do you want me to do."
C: "I want you to take it off!"
G: "I just can't do that. I'm sorry. Would you like to speak to a member of management?"
C: "YES!!"
G gets on his earpiece/walkie and asks for a manager. "Uh, J? Andy? Anyone? Ah, J! Yeah, can you come and assist me on register three?"
C: "Ha. Yeah, tell him you got a crazy BITCH on the other side of the counter."
*thinking to self - "Must bite tongue, must bite tongue, must bite tongue."
J arrived and he's one of our favorite managers. He's down to earth, friendly, and pretty much just one of us, except with the authority and higher salary, of course. He told the lady the same thing that G did and absolutely stood his ground and refused to take off the $9 charge. We could have done it if she'd returned the old battery. The most amusing part is that I could have easily voided the charge off myself, never bothered with management, and had done with it. But this way was so much more entertaining. My lunch relief showed up and I had to leave, but she was still bellowing at the top of her lungs at poor J. I asked him later how it went, and he simply smiled and said "She'll be buying her batteries somewhere else." I asked the girl who relieved me today what exactly happened, and she wanted him to remove the charge. He said if he did it for her, then he'd have to do it for everyone else and it would be pointless. She yelled that "Well no one else would HAVE to know you did it for me! It won't matter if they don't find out!"
Years ago something like this would have frazzled me and possibly reduced me to tears. But all it did now was give me a good laugh and a good story to tell other associates in the breakroom. I'm really proud of J though. I like him even more than I already did now.
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