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URGENT NECESSITY!
My first customer of the day was a lady who came in with a wireless device from another network, which I'll call "Schmee", that provides service in Queensland. She had gone to the network's retail outlet and gotten the device unlocked, because she wanted to use their device with OUR network's SIM cards, because we support service in New South Wales, while Schmee doesn't.
I asked her why she bought that device when she knew she was coming to NSW, where their service isn't available, and after a bit of humming and hawing she finally admitted that it was because it was cheaper than our device.
Well, as it turns out, Schmee is crap and they didn't do a proper job, so I got to spend 45 minutes with this lady and her laptop trying to make one of our SIMs work on her device. She kept stressing how vitally important it was for her to get the device working, and how they told her everything would work, and what liars they were and this and that.
She wasn't really sucky, honestly, she was pretty nice about everything, aside from being cheap, which cost her more in the long run. After a freaking lifetime on hold with technical support, whereupon as soon as I got connected, the call somehow dropped, necessitating my calling again and getting put on hold again, I started laying out her options.
Either she could wait, and we could try to resolve the issue with my network, Telecommunicus, and their tech support line, she could wait, and we could try to resolve the issue with Schmee's tech support line, or she could purchase a Telecommunicus device and have done with the whole thing.
She finally comes to the conclusion that since she needs the device SO DESPERATELY, she will purchase a new device and seek remuneration from the other company for their transgressions. She even said she would do it in a nice way, (i.e., when she next went back to Queensland, she would go to the shop where this all went down and see if they could make the Schmee device work with our SIMs, like they said it could, and if they could, fine, but if they couldn't, there'd be trouble in River City) and apologised for the time I spent.
If it hadn't been so URGENT, and NECESSARY, she would never have made us go through all of this. All this time, I had merely assumed that she had something like work stuff she needed to be able to access, or maybe she had to stay in contact with somebody who was sick or something, I dunno, but I imagined a lot of dire situations.
Finally, as I was ringing her out for her new device, SIM and credit (totalling just under 200 bucks) I asked her what was so important that she needed everything so urgently.
Well, of course.
Farmville. She didn't want her animals to starve!
Just another day in the life.
Demo Diva
I asked her why she bought that device when she knew she was coming to NSW, where their service isn't available, and after a bit of humming and hawing she finally admitted that it was because it was cheaper than our device.
Well, as it turns out, Schmee is crap and they didn't do a proper job, so I got to spend 45 minutes with this lady and her laptop trying to make one of our SIMs work on her device. She kept stressing how vitally important it was for her to get the device working, and how they told her everything would work, and what liars they were and this and that.
She wasn't really sucky, honestly, she was pretty nice about everything, aside from being cheap, which cost her more in the long run. After a freaking lifetime on hold with technical support, whereupon as soon as I got connected, the call somehow dropped, necessitating my calling again and getting put on hold again, I started laying out her options.
Either she could wait, and we could try to resolve the issue with my network, Telecommunicus, and their tech support line, she could wait, and we could try to resolve the issue with Schmee's tech support line, or she could purchase a Telecommunicus device and have done with the whole thing.
She finally comes to the conclusion that since she needs the device SO DESPERATELY, she will purchase a new device and seek remuneration from the other company for their transgressions. She even said she would do it in a nice way, (i.e., when she next went back to Queensland, she would go to the shop where this all went down and see if they could make the Schmee device work with our SIMs, like they said it could, and if they could, fine, but if they couldn't, there'd be trouble in River City) and apologised for the time I spent.
If it hadn't been so URGENT, and NECESSARY, she would never have made us go through all of this. All this time, I had merely assumed that she had something like work stuff she needed to be able to access, or maybe she had to stay in contact with somebody who was sick or something, I dunno, but I imagined a lot of dire situations.
Finally, as I was ringing her out for her new device, SIM and credit (totalling just under 200 bucks) I asked her what was so important that she needed everything so urgently.
Well, of course.
Farmville. She didn't want her animals to starve!
Just another day in the life.
Demo Diva
I can't stand games like that. 
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