But you're NEVER sold out!

[bhskittykatt]

Had this gem a few weeks ago. It was one of our busier weekends of the year. We had graduations (we're the closest lodging facility to the University), a logging show, and TWO weddings. We were booked solid.

This woman comes in at about 9:00pm, and the following takes place.

SC: I need a room with two beds for tonight.
Me: Do you have a reservation?
SC: No.
Me: I'm sorry, but we're completely booked tonight.
SC: What?!? How is that possible?
Me: We have graduations, a logging show, and two weddings. I did call *comparable motel up the street* not too long ago, and they did have a couple rooms left.
SC: But I've NEVER been to a *our motel brand* that was sold out!
Me: I'm sorry, but tonight we are.
SC: This is ridiculous! You guys NEVER sell out! I can't believe this! I hate this town!

Does she not understand what we do? We sell room nights. The purpose of our existence is to sell out. That is why Corporate put us here. That is how we make money. That's what we're all about!

[iradney]

no no no no no, you're getting it WRONG. You're never sold out for HER, coz she's SUPER DUPER DELICIOUSLY SPECIAL. Duh

(FYI, that was totally sarcasm, and I think she's a tool for being outraged that a hotel is actually *GASP* RENTING OUT ALL IT'S ROOMS)

[chainedbarista]

aww, another snowflake gets her hopes dashed. waaahh.

seriously, three big events and she was expecting an opening? next time, call ahead, woman!

[Shalom]

Sure, hotels sell out. I remember, lo these many years ago, when my brother and I, both single at the time, were wandering around upstate New York for a couple of weeks, intending to spend the Sabbath in Montreal. We'd been told there was a huge hotel, right around the corner from the synagogue, kosher food available, and so on. We get there on the Friday, and they tell us they're sold out. In fact, the clerk told me, not only were they full, they'd sold three more rooms than they actually had...

So we sat down with the AAA book and started working the phones, trying to find a room within walking distance of a synagogue. Finally located this little place called the Aubin Motel & Gardening Supply (!), where we got not only a room, but some of the biggest tomatoes I'd ever seen.

(edit: sorry, that belongs in "But you never sell out!")

[Exaspera]

Okay, they hate the whole town because the hotel is sold out and they failed to make reservations. Do I have this right?

What is a logging show? Is it what I think it is-all about logging and lots of lumberjacks?

[Mr Hero]

This is the time when you're supposed to start selling those rooms you have "stashed away" for this occasion.

Ya, a few weeks ago when we sold out, someone thought we have extra rooms that we put aside for when we sell out.

[joe hx]

This is the time when you're supposed to start selling those rooms you have "stashed away" for this occasion.

Ya, a few weeks ago when we sold out, someone thought we have extra rooms that we put aside for when we sell out.

More rooms in the back room? What are they, like a bunch of tardis? (or whatever the plural of TARDIS is)

[It's me]

This is the time when you're supposed to start selling those rooms you have "stashed away" for this occasion.

Ya, a few weeks ago when we sold out, someone thought we have extra rooms that we put aside for when we sell out.

For times likes these motels should keep a stash of tents behind the counter. When someone absolutely insists that you must have a room, haul out the tent and say, "the best we can do is set you up in the parking lot in this"

[Marmalady]

Of course all hotels have extra rooms!
Just like all shops, hotels have a magical 'back room' of infinite capacity where a huge selection of everything that was ever invented or made since the dawn of time is kept. And the really, really magical thing about this place is that whatever the customer wants, it will always be just inside the door. On the left.

[dalesys]

... On the left.

Your rite! (dance widdershins around SC, flinging poo magic dust)

[king4aday]

In the hotel that I work in, we actually have 4 rooms blocked off as "emergency" rooms. Its kind of a buffer so if we do happen to overbook we have those 4 to work with. If we are close to sell out, and it looks as though we have the majority of our check ins in the house, we release the emergency rooms and sell them to walk ins.

[bhskittykatt]

In the hotel that I work in, we actually have 4 rooms blocked off as "emergency" rooms. Its kind of a buffer so if we do happen to overbook we have those 4 to work with. If we are close to sell out, and it looks as though we have the majority of our check ins in the house, we release the emergency rooms and sell them to walk ins.

We usually have a couple blocked off on busy nights, too. In this case, I'd already released and sold them before she got here!

What is a logging show? Is it what I think it is-all about logging and lots of lumberjacks?

It is exactly what you think it's about. I've never been able to make it to one, though. I always end up working on that day every year.

[ta2ooed1]

Finally located this little place called the Aubin Motel & Gardening Supply (!), where we got not only a room, but some of the biggest tomatoes I'd ever seen.

Ok you have officially beaten my weirdest business combo

This is way stranger than the Beauty Shop/Pizza Place that's on the way to my inlaws.

[Hellzar]

I like it when they demand you tell them why you are sold out.

[cinema guy]

This is way stranger than the Beauty Shop/Pizza Place that's on the way to my inlaws.

There is a bookshop/Caribbean takeaway in a town near me.