As with most photo labs around the country (to my knowledge; possibly the rest of the world, too), we offer [at least] two services: one-hour (same day) and next-day (24-hour) services.
It works like this: Next-day orders are not available for pickup until at least 24 hours after drop off. Anything that you need before the 24-hour mark is considered a one-hour service. I wish we called it 'same-day' service, but corporate likes to maintain a sense of urgency among our customers.
Anyway, so this really bugs me. A customer will take one-hour service, and I ask when she wants to pick up her order. So she'll say, "In an hour."
So I add it to the list of orders with a due time of 60 minutes from then. Sometimes, it's really hard to get the order done on time (our lab goal is 95% or more on time), and I have to perform some really delicate workflow juggling.
And then the customer doesn't show up until the next morning.
Well, thanks a lot. Why didn't you just tell me that you wouldn't be in until tomorrow morning? Woulda made my life a lot easier.
I would blame customer ignorance for this problem, but then... what is so hard to understand about, "What time do you want to pick these up?"
It works like this: Next-day orders are not available for pickup until at least 24 hours after drop off. Anything that you need before the 24-hour mark is considered a one-hour service. I wish we called it 'same-day' service, but corporate likes to maintain a sense of urgency among our customers.
Anyway, so this really bugs me. A customer will take one-hour service, and I ask when she wants to pick up her order. So she'll say, "In an hour."
So I add it to the list of orders with a due time of 60 minutes from then. Sometimes, it's really hard to get the order done on time (our lab goal is 95% or more on time), and I have to perform some really delicate workflow juggling.
And then the customer doesn't show up until the next morning.
Well, thanks a lot. Why didn't you just tell me that you wouldn't be in until tomorrow morning? Woulda made my life a lot easier.
I would blame customer ignorance for this problem, but then... what is so hard to understand about, "What time do you want to pick these up?"
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