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OK I'd be mad too. But that was an SC moment. 
We all have our bad days, and as much as I try to be respectful and understanding -- I'm sure I've been an SC at some point in my life.
So I'll tell you my SC moment. I really didn't mean to be...but I'm sure they thought I was.
Years ago, I had it set up for an automatic payment to be taken out of my savings account. Well for reasons I can't remember, I had it cancelled. It was a while ago...and I can't remember what I did yesterday, let alone a few years ago.
Anyway, cut to December 2006. I check my accounts online and this payment was taken out. Well it shouldn't have been. So I called the company "Why'd you do that?" They said it was a mistake, but they could not credit it..they'll just make it next month's payment. Great...well It was around Christmas time and I needed that $$. Sooooo I thought I'd call and get the payment reversed as unauthorized.
Called the bank "Yes you can do that" Get to the bank "No you can't do that" "But someone said I could?" "No ... because you did authorize it" "Yes....once upon a time I did..but I cancelled it..and I have no idea why they sent this one thru" So they called department head (NOT at my request, btw) who confirmed, that no, in fact, I could not. Great.
Well..I thought "Maybe she didn't understand what my story was..and that I had revoked the authorization...so I'll go down to her branch and talk to her...most she can say is 'no, I said!" haha So I did....
She was instantly snotty. (I thought "Great she thinks I'm one of those people" I said "But I didn't authorize it" She goes "YES YOU DID" I said "Well, yes..but I revoked it...." and she cut me off and said "Let me get the manager"
I felt like an ass.
Manager comes out -- is very nice...says 'Sure we can do that....but the thing is...we don't normally because of laws..blah blah ((I didn't understand at all what she was saying))
I felt like a bigger ass.
I apologized a million times, that I wasn't trying to be difficult, but that I thought maybe the department supervisor didn't understand that I'd revoked the authorization.
So I got what I wanted...but I felt ... well like an ass.
We all have our bad days, and as much as I try to be respectful and understanding -- I'm sure I've been an SC at some point in my life. So I'll tell you my SC moment. I really didn't mean to be...but I'm sure they thought I was.
Years ago, I had it set up for an automatic payment to be taken out of my savings account. Well for reasons I can't remember, I had it cancelled. It was a while ago...and I can't remember what I did yesterday, let alone a few years ago.
Anyway, cut to December 2006. I check my accounts online and this payment was taken out. Well it shouldn't have been. So I called the company "Why'd you do that?" They said it was a mistake, but they could not credit it..they'll just make it next month's payment. Great...well It was around Christmas time and I needed that $$. Sooooo I thought I'd call and get the payment reversed as unauthorized.
Called the bank "Yes you can do that" Get to the bank "No you can't do that" "But someone said I could?" "No ... because you did authorize it" "Yes....once upon a time I did..but I cancelled it..and I have no idea why they sent this one thru" So they called department head (NOT at my request, btw) who confirmed, that no, in fact, I could not. Great.
Well..I thought "Maybe she didn't understand what my story was..and that I had revoked the authorization...so I'll go down to her branch and talk to her...most she can say is 'no, I said!" haha So I did....
She was instantly snotty. (I thought "Great she thinks I'm one of those people" I said "But I didn't authorize it" She goes "YES YOU DID" I said "Well, yes..but I revoked it...." and she cut me off and said "Let me get the manager"
I felt like an ass.
Manager comes out -- is very nice...says 'Sure we can do that....but the thing is...we don't normally because of laws..blah blah ((I didn't understand at all what she was saying))
I felt like a bigger ass.
I apologized a million times, that I wasn't trying to be difficult, but that I thought maybe the department supervisor didn't understand that I'd revoked the authorization.
So I got what I wanted...but I felt ... well like an ass.
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