I caught her in a lie

[vacation_rentals_suck]

Guest: Dave, I cant find the beach chairs and umbrellas at my property

Me: ok did you place an order already?

Guest: no I didnt place an order, arent they complimentary with the property?

Me: no ma'am

Guest: You have got to be kidding me. Dave, I am furious. Had I known this, I never would have booked with you. Is there any way you can eat the cost on them since I assumed they would be here?

Me: unfortunately no

Guest: youre really pissing me off, Dave.......this is the last time I will rent with your company. I have it in writing that there would be beach chairs and umbrellas at this condo.

Me: by all means, I'd like to see that

Guest: well I think I deleted it

Me: yes ma'am but I thought you assumed they would be there

Guest: oh well, I did but I.....I mean......oh just forget it, Dave.....I think we are going home and you can expect a horrible survey. This has been my worst vacation ever (she starts crying) It's just not fair......how can you treat me this way? We are just going to have to go home.

click

[DeltaSierra]

Some of your customers REALLY need a reality check. Preferably with a 2X4.

[South Texan]

I almost feel sad at times for these people. Almost.

They obviously have built up such a high anticipatory fervor regarding their "perfect", dream vacation at the beach that anything going slightly wrong destroys them; OR they were raised in such a sheltered, privileged manner that they cannot fathom reality.

[ditchdj]

Some of your customers REALLY need a reality check. Preferably with a 2X4.

I've actually thought about sticking one of those where the sun don't shine: Unsanded and unlubricated.

[Midorikawa]

Guest: oh well, I did but I.....I mean......oh just forget it, Dave.....I think we are going home and you can expect a horrible survey. This has been my worst vacation ever (she starts crying) It's just not fair......how can you treat me this way? We are just going to have to go home.

click

...what the...the hell...why...*brain kernel panicks* *reboot* *forced filesystem check* *reboot* ...

your customers are a special kind of stupid. not having beach chairs ruins a vacation?

Hell. wife and I forgot eating utensils and a camp shovel on our last camping trip (vacation for us, due to money issues and an interest in the outdoors). I used a dead animal's rib bone I found laying near the camp site for a shovel, and carved a spoon out of a chunk of wood I found laying around. I didn't go to the national park ranger and complain about it. I made do. :-/

[Exaspera]

People like that should just stay home. Anything that upsets their personal "balance" ruins everything.

[Gravekeeper]

The...concentration...of rabble you get there amazes me. Did they build your resort on an Indian burial ground or something?

[EvilEmpryss]

OMG I HATE it when women do that crying bullshit! Be a bitch. Rant and rave. Whine even, but knock off the crying. Be a woman, not a child. If you're going to be that incompetent and easily flustered, get a man to handle all of your interactions with the public. At least he's not likely to turn into a baby at every insignificant wrinkle in your precious vacation plans.

Well, he might, if he's dealing with Dave, but at least Dave can tell him to man up without being sexist.

[Sapphire Silk]

OMG I HATE it when women do that crying bullshit! Be a bitch. Rant and rave. Whine even, but knock off the crying. Be a woman, not a child. If you're going to be that incompetent and easily flustered, get a man to handle all of your interactions with the public. At least he's not likely to turn into a baby at every insignificant wrinkle in your precious vacation plans.

I see her behavior differently. She turned on the eye faucets as a tactical ploy, and hung up when it didn't work.

Bet she didn't check out. I'm sure she schlepped on down to the highly overpriced store and bought what she needed at three times the cost of what she would have paid at home, or if she'd booked them prior to coming.

[EvilEmpryss]

I see her behavior differently. She turned on the eye faucets as a tactical ploy, and hung up when it didn't work.

Yup, that's what I meant.

And you, Panacea -- of all people -- knew it.

[Sapphire Silk]

Yup, that's what I meant.

And you, Panacea -- of all people -- knew it.

Yeah, but it's fun to bust your chops. Especially, since we're sitting right next to each other

[MaseMan]

What I don't get is this. If I was renting a condo, I wouldn't assume ANYTHING was included. If I felt something like beach chairs were so necessary as to complete my vacation, I would make darn sure they were there before I actually booked the trip. It's not like a hotel where you can generally reasonably assume what will be in the room.

[earl colby pottinger]

Camping

...what the...the hell...why...*brain kernel panicks* *reboot* *forced filesystem check* *reboot* ...

your customers are a special kind of stupid. not having beach chairs ruins a vacation?

Hell. wife and I forgot eating utensils and a camp shovel on our last camping trip (vacation for us, due to money issues and an interest in the outdoors). I used a dead animal's rib bone I found laying near the camp site for a shovel, and carved a spoon out of a chunk of wood I found laying around. I didn't go to the national park ranger and complain about it. I made do. :-/

Ralph, camping on a small island in a storm with canned food with no opener or knife.

[Exaspera]

Bet she didn't check out. I'm sure she schlepped on down to the highly overpriced store and bought what she needed at three times the cost of what she would have paid at home, or if she'd booked them prior to coming.

And tries to return them without a receipt at the end of their stay because they don't want them anymore.

[Phone Jockey]

I reading Dave's posts b/c he makes the customers seem quietly seething b/c he doesn't use exclamation points, so the customers don't appear to be yelling. LOLZ Love the posts, man. Keep them coming.