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So I don't understand why customers expect registers in the actual store or the lanes to be able to do price adjustments or returns. I know another large retailer with navy blue is set up to allow returns at any register, but our colors are red with one store using blue in the middle of nowhere.
I have never been asked to do a price adjustment at this store. It may be possible to do it at the registers, but they purposely never trained us on it for a reason.
Anyway, one lady comes up to me as I am in the garden area and says she wants a price adjustment where someone buys something for X price and then it drops to Y price a week later. I assume she means she wants me to match a price at a different store but she's holding a receipt from a store about twenty minutes away that is our company. I still assume that that store must have price matched something for her and then she wants us to do the same thing.
It takes a walk over to the shrubs to figure out what she wants. They are on clearance for 20% off but she insists they are 20% off normally at the other store. Chances are the store is mis-signing their stuff and using a white sign instead of a clearance sign because usually they come in 30%, some other number (60%?), and 90% off. Anyway, I end up sending her inside and my coworker laughs because he assumed the same thing I did. We're not even sure if clearance can be price matched since 99.9% of the customers go to the service desk for a price adjustment.
I have never been asked to do a price adjustment at this store. It may be possible to do it at the registers, but they purposely never trained us on it for a reason.
Anyway, one lady comes up to me as I am in the garden area and says she wants a price adjustment where someone buys something for X price and then it drops to Y price a week later. I assume she means she wants me to match a price at a different store but she's holding a receipt from a store about twenty minutes away that is our company. I still assume that that store must have price matched something for her and then she wants us to do the same thing.
It takes a walk over to the shrubs to figure out what she wants. They are on clearance for 20% off but she insists they are 20% off normally at the other store. Chances are the store is mis-signing their stuff and using a white sign instead of a clearance sign because usually they come in 30%, some other number (60%?), and 90% off. Anyway, I end up sending her inside and my coworker laughs because he assumed the same thing I did. We're not even sure if clearance can be price matched since 99.9% of the customers go to the service desk for a price adjustment.