Quoth Indigo
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However it's also possible the person behind the front desk isn't a receptionist at all.
My mother was a social worker, and she was pretty good at her job and held various management positions etc. At one point she was running a family member - meaning she was the big boss in the building and in charge of a fair number of staff. Part of her responsibility is making sure everything gets done and on more than one occassion that meant sitting at the reception desk to ensure it was covered and the admin staff got their lunch break.
She was always very interested in the way people spoke to her then, and particularly in who would speak differently to her just because of that.
It's not the sort of job where people would just turn up to apply - so it didn't affect hiring. But a couple of people didn't exactly help their career.
The worst apparently was when they allowed a social worker from another office to meet his client there. He's in with the family and then walks out holding the baby and attempts to pass it to the "receptionist" saying "She needs her nappy changed, dear"

He was told in no uncertain terms that he didn't get to call people "dear", didn't get to tell their workers what to do, and that the receptionist wouldn't have been changing the nappy and neither was the manager. I think she actually complained to his manager too. (It was quite a serious thing really to just assume some random person can be left with the child apart from anything else).
I'm no receptionist but I sit on the front desk sometimes, and also answer the phones sometimes. Offending me is probably less bad than offending the receptionist though.
Victoria J
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