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I'm still irritated about this.....
Last night i helped a woman with a simple laptop cart. It's basically a tilting, height-adjustable table on wheels. Nothing too fancy. She said he husband had bought one recently, they liked it, and wanted a second. No problem there, so I grabbed one out of the back for her. The only hang-up was she wasn't sure if this was the same as the one her husband had bought or not, but seeing as it's the only one we carry, then unless he got it online then it had to have been this one.
THen when she got up to the registers she took an issue with the price. Despite the fact that it was clearly marked at $39.99, she thought it should have been $19.99, because that's what she thought her husband had paid.
Now these carts do go on sale from time to time, anything from $20-30. It's certainly possibly that he had paid less, and she wanted me to look up her husband's prior purchase to check.
Thing was, there were a few slight problems with that.
-She's not even sure her husband had bought this exact model.
-She's not sure exactly when he bought it.
-She's not sure he bought it at this location.
-She doesn't know if he used his Rewards card.
-She doesn't have his credit card number.
In other words, I don't have the information required to do a lookup, even if I could do so (looking up old receipts requires manager-level access to the register which I do not have).
I explained this to her, along with the single-most important fact: even IF this was the exact same cart, and her husband HAD paid $20 for it at the time, the fact remains that the current price is $40, and that any sale had already ended, so regardless of what her husband paid, she'd have to pay the full $40, plus tax.
Still, I hadn't though there were any issues here, and offered to get the manager if she still wanted us to try to look up the old receipt. She said no, and I went back to what I was doing before, thinking there was no issue.
Not long after that I was informed that she'd called back to complain that "Normally I have no problem getting me to to look things up for me" and that she thought I "gave her a hard time" about it.
If she'd had even the slightest clue about what ws going on then I could have gotten her the info she wanted, even though it would have made NO difference because the price then does not apply now. But there was nothing TO look up because she had none of the required info. Failure to plan on your part....
I rarely get complaints, so this really pisses me off.
Last night i helped a woman with a simple laptop cart. It's basically a tilting, height-adjustable table on wheels. Nothing too fancy. She said he husband had bought one recently, they liked it, and wanted a second. No problem there, so I grabbed one out of the back for her. The only hang-up was she wasn't sure if this was the same as the one her husband had bought or not, but seeing as it's the only one we carry, then unless he got it online then it had to have been this one.
THen when she got up to the registers she took an issue with the price. Despite the fact that it was clearly marked at $39.99, she thought it should have been $19.99, because that's what she thought her husband had paid.
Now these carts do go on sale from time to time, anything from $20-30. It's certainly possibly that he had paid less, and she wanted me to look up her husband's prior purchase to check.
Thing was, there were a few slight problems with that.
-She's not even sure her husband had bought this exact model.
-She's not sure exactly when he bought it.
-She's not sure he bought it at this location.
-She doesn't know if he used his Rewards card.
-She doesn't have his credit card number.
In other words, I don't have the information required to do a lookup, even if I could do so (looking up old receipts requires manager-level access to the register which I do not have).
I explained this to her, along with the single-most important fact: even IF this was the exact same cart, and her husband HAD paid $20 for it at the time, the fact remains that the current price is $40, and that any sale had already ended, so regardless of what her husband paid, she'd have to pay the full $40, plus tax.
Still, I hadn't though there were any issues here, and offered to get the manager if she still wanted us to try to look up the old receipt. She said no, and I went back to what I was doing before, thinking there was no issue.
Not long after that I was informed that she'd called back to complain that "Normally I have no problem getting me to to look things up for me" and that she thought I "gave her a hard time" about it.
If she'd had even the slightest clue about what ws going on then I could have gotten her the info she wanted, even though it would have made NO difference because the price then does not apply now. But there was nothing TO look up because she had none of the required info. Failure to plan on your part....
I rarely get complaints, so this really pisses me off.
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