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I usually PRAISE my bike groups. I like them alot. most are pretty friendly. We have two different ones here. The one that's here every year, I love. The one that's here for a 'annual ride' that I've never seen in my life, not so much like..
Excuse me, take 1.
Had to go upstairs with pillows, tried to get past one big ass prick on my way up. (He'd yelled at B as I came in, so my patience was.. dead.) Said excuse me, I need up. Kid you not he looked at me, laughed and said I'm not moving." Me: "Sir, as I work here, I need up these stairs, please move." One more try at polite mannered desk clerk. He laughed at me, so I stepped up on the first step, and smiled, "Remember, you're 6 foot something, but my five foot nine self could drop you to your knees. Now MOVE."
Phone... pizza?
Me: "Front Desk."
Guest: "I want pizza. Order me a pizza."
Me: "Sorry sir, you have to order your own pizza. Dominos is still open, you can call them. The number is xxx-xxxx. Dial 9 then the number I gave you."
Guest: "But.. you're guest services. I need a service, order me a pizza."
Me: "Sorry sir, you have to order your own pizza.."
Rinse, lather, repeat. REALLY!?
I am not your slave.
Came in to count drawer and start my shift while B was closing hers, and my manager was on the phone with Expedia. (Bad Bad Expedia..*hisses*). Lady came to the desk, slammed her hand on the desk and B and I both jumped. B asked if she needed anything and she gave this sour look and said, "You can't help me. You're a bitch."
Me, without looking up from my paperwork. "Ma'am, insulting the only desk clerk on the clock right now, really won't help you much. Please let her help you."
The lady sighed, "Go figure, you don't want to help me, so fine." She explained the problem to B at this point, B fixed what she could, told the lady she'd have to call the manager on Monday (You can't see my mom in her office :P)
Lady left. Or so we thought..
Mom and B leave, and I'm doing bucket check, and lo and behold, here comes the princess. She snapped her fingers in front of my face and said, "I want your attention right now."
I held up a hand, explained I needed just one second (Was marking I needed to correct a rate.) and she took my pen! I didn't hesitate, reached for another one, finished making the note by the name and looked up. "Ma'am, please don't reach across my desk again. That was rude as I'm trying to do my job."
"Your job is to help me, serve me! I am your guest, and you will pay attention to me."
"Alright and what's the problem?"
"You have NOTHING for babies to sleep in. This is absurd and it's ruining my vacation to have to sleep with my baby in bed with me."
(Side note: DAVE! Take your guests back!)
I explained the only crib I was aware of had been rented out and unfortunately, there was nothing I could do.
She DEMANDED I buy a crib, said I couldn't do that.. so..
Now I'm "going to lose your job due to POOR and sucky service."
Excuse me, take 1.
Had to go upstairs with pillows, tried to get past one big ass prick on my way up. (He'd yelled at B as I came in, so my patience was.. dead.) Said excuse me, I need up. Kid you not he looked at me, laughed and said I'm not moving." Me: "Sir, as I work here, I need up these stairs, please move." One more try at polite mannered desk clerk. He laughed at me, so I stepped up on the first step, and smiled, "Remember, you're 6 foot something, but my five foot nine self could drop you to your knees. Now MOVE."
Phone... pizza?
Me: "Front Desk."
Guest: "I want pizza. Order me a pizza."
Me: "Sorry sir, you have to order your own pizza. Dominos is still open, you can call them. The number is xxx-xxxx. Dial 9 then the number I gave you."
Guest: "But.. you're guest services. I need a service, order me a pizza."
Me: "Sorry sir, you have to order your own pizza.."
Rinse, lather, repeat. REALLY!?
I am not your slave.
Came in to count drawer and start my shift while B was closing hers, and my manager was on the phone with Expedia. (Bad Bad Expedia..*hisses*). Lady came to the desk, slammed her hand on the desk and B and I both jumped. B asked if she needed anything and she gave this sour look and said, "You can't help me. You're a bitch."
Me, without looking up from my paperwork. "Ma'am, insulting the only desk clerk on the clock right now, really won't help you much. Please let her help you."
The lady sighed, "Go figure, you don't want to help me, so fine." She explained the problem to B at this point, B fixed what she could, told the lady she'd have to call the manager on Monday (You can't see my mom in her office :P)
Lady left. Or so we thought..
Mom and B leave, and I'm doing bucket check, and lo and behold, here comes the princess. She snapped her fingers in front of my face and said, "I want your attention right now."
I held up a hand, explained I needed just one second (Was marking I needed to correct a rate.) and she took my pen! I didn't hesitate, reached for another one, finished making the note by the name and looked up. "Ma'am, please don't reach across my desk again. That was rude as I'm trying to do my job."
"Your job is to help me, serve me! I am your guest, and you will pay attention to me."
"Alright and what's the problem?"
"You have NOTHING for babies to sleep in. This is absurd and it's ruining my vacation to have to sleep with my baby in bed with me."
(Side note: DAVE! Take your guests back!)
I explained the only crib I was aware of had been rented out and unfortunately, there was nothing I could do.
She DEMANDED I buy a crib, said I couldn't do that.. so..
Now I'm "going to lose your job due to POOR and sucky service."
@Computer Error: 
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