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Once again I'm dealing with a customer who has lost their media, their serial number, and ALL of their paperwork.
I can retrieve the serial number by looking up their registration information, provided that, you know, they've actuall GIVEN us registration information.
But if they haven't done that how am I supposed to know which of the hundreds of unregistered serial numbers is *their* serial number. Magic?
Today's customer was not only puzzled that I couldn't retrieve his serial number by magic but angry as well.
Yeah right, pal. I'm not the one who lost your stuff. YOU lost your stuff.
I'm also not the one who made the decision not to register. It's perfectly OK with us if you make the choice to exercise your right not to register your software. No skin off our nose at all. Honest. We don't care that much about it. As a matter of fact, we can't even require registration because it's actually illegal for us to require it. But unfortunately, as a result of YOUR decision not to register, it pretty much sucks to be you right now.
So I'm really not the person you should be mad at here.*
[*Actually I wouldn't be shocked if this guy was a scammer trying to score the update price by claiming he had a license when he didn't. We get that scam a lot. Usually just telling them a serial number is required to buy an update defeats them.
Occasionally one will really think we're stupid enough to fall for the "I somehow lost EVERY scrap of evidence that I possess a legal license but trust me I really have one" ploy. They're silly. Even if we believed them, an update won't work unless the person uses the same serial number they used for the prior version. How the heck is that going to work if they don't *have* that serial number?]
And then there was the other moron today. He works for IT at a very large institution with hundreds of employees. We're short handed and he kept calling while I was helping other customers and not leaving a message. Just hanging up with a sigh.
Caller ID only leaves their main number. No point in calling that back because I don't know which of the hundreds of employees there is trying to reach us. I can't really tell their operator who I'm calling if I don't actually know who I'm calling.
Eventually moron got through to one of the programmers who got sick of listening to the phones jangling and picked it up to get some peace and quiet. This time he actually left a message that the programmer sent to me. So now I finally knew who had been trying to reach me and who I needed to call back. I wouldn't have been upset but this particular moron KNOWS that leaving a message is the only way to get help when we're busy. Yet he won't leave messages; just keeps hitting redial like a moron and getting nowhere.
And yes, the irony of the fact that he left a message with the programmer when he wouldn't leave a voice mail is not lost on me.
Oh, well. Sucks to be him. If he had left a message on voice mail he'd have been called back and helped well before lunchtime. But by the time I called him back, he had left for the day. So now he has to wait until tomorrow because he insisted on being a moron. I left him a nice voice mail.
If he were the only person there who did that I suppose I could I assume it was this one guy whenever I get serial hangups from their number. Unfortunately there many morons at the institute and no way to know *which* moron is trying to reach me.
I can retrieve the serial number by looking up their registration information, provided that, you know, they've actuall GIVEN us registration information.
But if they haven't done that how am I supposed to know which of the hundreds of unregistered serial numbers is *their* serial number. Magic?
Today's customer was not only puzzled that I couldn't retrieve his serial number by magic but angry as well.
Yeah right, pal. I'm not the one who lost your stuff. YOU lost your stuff.
I'm also not the one who made the decision not to register. It's perfectly OK with us if you make the choice to exercise your right not to register your software. No skin off our nose at all. Honest. We don't care that much about it. As a matter of fact, we can't even require registration because it's actually illegal for us to require it. But unfortunately, as a result of YOUR decision not to register, it pretty much sucks to be you right now.
So I'm really not the person you should be mad at here.*
[*Actually I wouldn't be shocked if this guy was a scammer trying to score the update price by claiming he had a license when he didn't. We get that scam a lot. Usually just telling them a serial number is required to buy an update defeats them.
Occasionally one will really think we're stupid enough to fall for the "I somehow lost EVERY scrap of evidence that I possess a legal license but trust me I really have one" ploy. They're silly. Even if we believed them, an update won't work unless the person uses the same serial number they used for the prior version. How the heck is that going to work if they don't *have* that serial number?]
And then there was the other moron today. He works for IT at a very large institution with hundreds of employees. We're short handed and he kept calling while I was helping other customers and not leaving a message. Just hanging up with a sigh.
Caller ID only leaves their main number. No point in calling that back because I don't know which of the hundreds of employees there is trying to reach us. I can't really tell their operator who I'm calling if I don't actually know who I'm calling.
Eventually moron got through to one of the programmers who got sick of listening to the phones jangling and picked it up to get some peace and quiet. This time he actually left a message that the programmer sent to me. So now I finally knew who had been trying to reach me and who I needed to call back. I wouldn't have been upset but this particular moron KNOWS that leaving a message is the only way to get help when we're busy. Yet he won't leave messages; just keeps hitting redial like a moron and getting nowhere.
And yes, the irony of the fact that he left a message with the programmer when he wouldn't leave a voice mail is not lost on me.
Oh, well. Sucks to be him. If he had left a message on voice mail he'd have been called back and helped well before lunchtime. But by the time I called him back, he had left for the day. So now he has to wait until tomorrow because he insisted on being a moron. I left him a nice voice mail.
If he were the only person there who did that I suppose I could I assume it was this one guy whenever I get serial hangups from their number. Unfortunately there many morons at the institute and no way to know *which* moron is trying to reach me.
According to our tech, she's dealt with this person before -- she ALWAYS places a call with like 20 minutes leeway and then gets pissed if we can't get to her in time (our normal callback time is 15-20 mins, but what do you do if the only qualified tech is halfway thru a 2-hour call? ...)
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