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Okay, to be perfectly honest, things have gone very smoothly considering we've had two new game consoles and an update to the DS this past holiday season. There have been no fights or anything of that nature, but there was this bit of dumbness.
Okay, just a few days before the 17th of December my employer ran a national sales flyer indicating that we would have at least 18 of the Wii systems. We had 24 set aside. All of my customers that I had spoken to during the week before the 17th were told very clearly that if they wanted one, they needed to get there as early as possible-- first come, first served and tickets would be issued to the first 24, guaranteeing them their machines.
Fifty people show up. 26 people leave emptyhanded. 25 of them are cool with it. One is not.
The lady asks, rather stupidly. "Don't you have any for the people who just walk in when the store opens?"
"No ma'am. It was first come, first served. There were 24 tickets and you just didn't get here in time."
She didn't seem to comprehend this. So, she went from the media department* senior, who was overseeing the Wii event to several managers, all telling her the same thing. I wasn't there, but was subjected to her inability to comprehend the next day and gave her the same schpiel on the phone. Desperate to get back to my more intelligent and sane customers, I explained that the ad nowhere guaranteed that everybody would be able to get one.
"Well, how do I get in touch with the people who do the ad?"
"I have no idea, ma'am. I suggest looking up the information on our company website."
I have not heard from her since.
*media covers music, movies, video games, and computer software.
Okay, just a few days before the 17th of December my employer ran a national sales flyer indicating that we would have at least 18 of the Wii systems. We had 24 set aside. All of my customers that I had spoken to during the week before the 17th were told very clearly that if they wanted one, they needed to get there as early as possible-- first come, first served and tickets would be issued to the first 24, guaranteeing them their machines.
Fifty people show up. 26 people leave emptyhanded. 25 of them are cool with it. One is not.
The lady asks, rather stupidly. "Don't you have any for the people who just walk in when the store opens?"
"No ma'am. It was first come, first served. There were 24 tickets and you just didn't get here in time."
She didn't seem to comprehend this. So, she went from the media department* senior, who was overseeing the Wii event to several managers, all telling her the same thing. I wasn't there, but was subjected to her inability to comprehend the next day and gave her the same schpiel on the phone. Desperate to get back to my more intelligent and sane customers, I explained that the ad nowhere guaranteed that everybody would be able to get one.
"Well, how do I get in touch with the people who do the ad?"
"I have no idea, ma'am. I suggest looking up the information on our company website."
I have not heard from her since.
*media covers music, movies, video games, and computer software.
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