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How Not To Receive A Credit

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  • How Not To Receive A Credit

    Don't all answer at once, but why do customers NEVER listen?

    So as not to bore you, all you need to know, is that for a credit payment to be applied, it must be done within a certain time frame, that is, the start date of the problem must fall within a certain time frame, and no problem for which a credit has already been authorised must be mentioned on the report, otherwise it invalidates it, and no credit can be applied. Easy, and I always guidemy customers so a payment cn be applied correctly.

    Today, this happened.A customer had a problem which lasted for over a wekk, last week and was therefore entitled to a credit of about £90 which is quite a lot of money.However...........

    customer,"and you MUST put on your report (which the customer recieves a copy of) that this happened last week, and in February, and in November last year.

    me *explains that while that was the truth, a credit was already applied for the problems experienced in February and November, and I must write this as a seperate incident since including the other two would invalidate it, plus it would start way before the accepted timeframe*

    customer "NO NO NO you MUST include the other two incidents"
    me *explains again"

    customer "I insist"

    ok then.I wrote the report, and wrote on it, customer did not want his credit and insisted I invalidated it.

    There is now NO way that a credit for last week can ever be applied so he lost it.

    Customer "why did you answer the phone if you can't help me?"

  • #2
    What a moron!

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    • #3
      And we all know in another week he's going to call back in RAWR WHERE IS MY CREDIT!!!111ONE!

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      • #4
        Yep, that's why I audited it all very carefully.
        Customer "why did you answer the phone if you can't help me?"

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        • #5
          I have a smiley just for this customer, especially when he invariably calls again to complain that he never received his credit:

          "So, let's build a snowman! We can make him our best friend. We can name him Bob or we can name him Beowulf! We can make him tall, or we can make him not so tall!"

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          • #6
            You've got to give him credit for being scrupulously honest.

            I think he took it to the extreme, sort of cutting off his nose to spite his face, but he was nevertheless honest.
            Sorry, my cow died so I don't need your bull

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            • #7
              Perhaps the customer thought that by including all of the events in the latest report, it would inspire someone to fix the cause of them so they wouldn't happen again.
              "I don't have to be petty. The Universe does that for me."

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