cookies for the reference.
Anywho, I had a caller this morning asking questions about a particular event and some problems she's had with it. She had called earlier and was transferred to the proper dept. since they are handling this event.
Instead of leaving a message for the correct person, she calls back and this time gets me. She goes over the information again (without a breath) and i again explain to her that she will need to speak to the other person since my dept. does not have the information she needs. She says she can't understand why I can't help her since i work for the same organization.
I told her "Well, if you bought a lawn mower at Sears and it stopped working, would you call the Lingerie Dept at Sears to help you fix it?" FINALLY it sinks in and I transfer her to the right person.
Anywho, I had a caller this morning asking questions about a particular event and some problems she's had with it. She had called earlier and was transferred to the proper dept. since they are handling this event.
Instead of leaving a message for the correct person, she calls back and this time gets me. She goes over the information again (without a breath) and i again explain to her that she will need to speak to the other person since my dept. does not have the information she needs. She says she can't understand why I can't help her since i work for the same organization.
I told her "Well, if you bought a lawn mower at Sears and it stopped working, would you call the Lingerie Dept at Sears to help you fix it?" FINALLY it sinks in and I transfer her to the right person.
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