My c-store, like many others, sells prepaid cellphone minutes.
I had a customer ask if we had phone cards. I asked him which provider he's using. He just holds the phone up expecting me to figure it out for him. (Oh great, another one who doesn't know his phone carrier.
)
I know sometimes the screen will display the carrier's name, so I looked at it while he held it closer. No indications visible. So, I ask him Verizon, AT&T, Sprint, Boost....? He just gives me a blank stare, shaking the phone. Again, he repeats, "Phone card."
On a side note, I'm not going to look at a customer's phone for them because I'm not going to be blamed if something goes wrong with it.
I ask, "Which company are you using?"
"I don't know."
"If you don't know what company you're using, I can't help you. We sell minutes for several companies."
He just gives me a blank stare.
"I don't think I can help you."
"No?" followed by another blank stare.
I just shake my head wondering where these people come from. "If you don't know, I don't know."
"Okay...." the guy slowly shuffles out the door.
I had a customer ask if we had phone cards. I asked him which provider he's using. He just holds the phone up expecting me to figure it out for him. (Oh great, another one who doesn't know his phone carrier.

I know sometimes the screen will display the carrier's name, so I looked at it while he held it closer. No indications visible. So, I ask him Verizon, AT&T, Sprint, Boost....? He just gives me a blank stare, shaking the phone. Again, he repeats, "Phone card."
On a side note, I'm not going to look at a customer's phone for them because I'm not going to be blamed if something goes wrong with it.
I ask, "Which company are you using?"
"I don't know."
"If you don't know what company you're using, I can't help you. We sell minutes for several companies."
He just gives me a blank stare.
"I don't think I can help you."
"No?" followed by another blank stare.
I just shake my head wondering where these people come from. "If you don't know, I don't know."
"Okay...." the guy slowly shuffles out the door.
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