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You listened to what I had to say.
4:50
M: opening shpiel.
G: I wanna talk to a supervisor.
M: -trained at having to trouble shoot first, and document an account, I do what I have to do.-
G: I need to talk to a supervisor. I keep getting calls about making payments. I don't want these calls. This is harassment.
M: Well, I do see that your account is past due, sir and a supervisor in this end will not be able to help you. Would you like me to transfer you to financial so they can help you make payment arrangements or at least find out what this is about? Usually the calls stop after you've spoken to Financial----
G: I TOLD YOU I WANNA TALK TO A SUPERVISOR!! [insert, rant, garble and me being talked down to/told I am stupid for not bending to his will.
4:56
M: I do not mean to interrupt and I do understand your complaint, sir, but I am just trying to save you another phone call. Financial matters are handled by our financial office and they will be --
G: I SAID I WANNA TALK TO YOUR SUPERVISOR!!
M: -pause- Sure thing, please hold.
4:59
S: I can't talk to this guy, his account is in collections.
M: You know that. I know this. He has been told about this but he insists to talk to you. He is quite upset and would like to talk to you.
S: -sigh- Okay, I'll talk to him.
M: G, thank you for your patience, I would like to advise you I have S on the phone and he will be taking over this call. I hope you have a good--
G: We wouldn't have been in this mess if you would have just done as I asked you! -rabble.rabble.-
5:00
S: I do see, Mr. G that your account is past due--
M: (on mute, typing my notes)
G: I keep getting these harassing calls about some stupid payment that I have to make and I don't know what it is about and I want you to stop these calls!
S: I don't have full clearance to know as to what exactly you are past due on, it could be your loan or maintenance fees, special assessments or even taxes. This is something you NEED to speak to Financial about.
G: What good does it do me to talk to you then?
S: None at all sir. I wish I could help you but you need to speak to Financial about these matters. I can help with issues in regarding to issues with reservations, but not financial matters.
G: -insert another rant.-
M: -getting ready to hang up. -
G: Well FINE then, you're useless to me. GET ME IN TOUCH WITH FINANCIAL!
At this point, I really had to move my headset just in case my mute button had failed. I even have my hand on the 'disconnect' button as I was about to release the call and take the next. But I had to hear this.. I just did...
S: Well, sir, I would love to do that for you, but unfortunately I cannot do that--
G: What do you mean you CANNOT do that?
S: Okay, let me rephrase: It is not that I cannot transfer you to financial but that I will not be able to. Our Financial Services Department closes at 5:00 pm and that is why Demise wanted to get you in touch with them when you first called. That department is now closed and you will have to wait until tomorrow.
G: WHAT DO YOU MEAN THEY ARE CLOSED?!
I had to let it go at that moment.
It was my last call of the day.
4:50
M: opening shpiel.
G: I wanna talk to a supervisor.
M: -trained at having to trouble shoot first, and document an account, I do what I have to do.-
G: I need to talk to a supervisor. I keep getting calls about making payments. I don't want these calls. This is harassment.
M: Well, I do see that your account is past due, sir and a supervisor in this end will not be able to help you. Would you like me to transfer you to financial so they can help you make payment arrangements or at least find out what this is about? Usually the calls stop after you've spoken to Financial----
G: I TOLD YOU I WANNA TALK TO A SUPERVISOR!! [insert, rant, garble and me being talked down to/told I am stupid for not bending to his will.
4:56
M: I do not mean to interrupt and I do understand your complaint, sir, but I am just trying to save you another phone call. Financial matters are handled by our financial office and they will be --
G: I SAID I WANNA TALK TO YOUR SUPERVISOR!!
M: -pause- Sure thing, please hold.
4:59
S: I can't talk to this guy, his account is in collections.
M: You know that. I know this. He has been told about this but he insists to talk to you. He is quite upset and would like to talk to you.
S: -sigh- Okay, I'll talk to him.
M: G, thank you for your patience, I would like to advise you I have S on the phone and he will be taking over this call. I hope you have a good--
G: We wouldn't have been in this mess if you would have just done as I asked you! -rabble.rabble.-
5:00
S: I do see, Mr. G that your account is past due--
M: (on mute, typing my notes)
G: I keep getting these harassing calls about some stupid payment that I have to make and I don't know what it is about and I want you to stop these calls!
S: I don't have full clearance to know as to what exactly you are past due on, it could be your loan or maintenance fees, special assessments or even taxes. This is something you NEED to speak to Financial about.
G: What good does it do me to talk to you then?
S: None at all sir. I wish I could help you but you need to speak to Financial about these matters. I can help with issues in regarding to issues with reservations, but not financial matters.
G: -insert another rant.-
M: -getting ready to hang up. -
G: Well FINE then, you're useless to me. GET ME IN TOUCH WITH FINANCIAL!
At this point, I really had to move my headset just in case my mute button had failed. I even have my hand on the 'disconnect' button as I was about to release the call and take the next. But I had to hear this.. I just did...
S: Well, sir, I would love to do that for you, but unfortunately I cannot do that--
G: What do you mean you CANNOT do that?
S: Okay, let me rephrase: It is not that I cannot transfer you to financial but that I will not be able to. Our Financial Services Department closes at 5:00 pm and that is why Demise wanted to get you in touch with them when you first called. That department is now closed and you will have to wait until tomorrow.
G: WHAT DO YOU MEAN THEY ARE CLOSED?!
I had to let it go at that moment.
It was my last call of the day.
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