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SO.. some lady decided that I did something to her 22 year old daughter. This girl was a housekeeper, who did two days of no call, no show. And she quit. Apparently my mom 'fired' her and I was a bitch. I NEVER see the housekeeping, as they don't get here til 9.
So, apparently this lady has backed B into a corner, and is throwing ice cream and whatever else she can find, because everytime B picks up the phone to call the cops, she throws something. so B hasn't reached for the phone in a bit. (Can't blame her, that looked like the bottomless bag Mary Poppins had.)
I came in, told her to get the hell out of the lobby, and she tells me her daughter didn't deserve to be fired... and basically ranted for five minutes.
So, I print out my paperwork, count drawer and she goes to throw something at me when I reach for the phone, "Lady, you throw something, I'll wing it back."
"You can't do that. I'll sue."
Me (without really looking up): "Yeah, but my camera's proof you threw it first."
B leaves, (retreats). And by this point, my bikers are back from the block party (i think this is the last group of the summer..) and though they gave me shit while I was training, I've won most of this group over.
So I've gone outside to ask one of their new guys to stop yelling at the top of his lungs, I realize he's still a bit deaf from the block party, but the yelling is loud.
"Oh Im sorry." And he quiets down.
The Bitch, says "You were pleasant to them, why weren't you nice to me?"
Me: "Well you threw things at the other desk clerk, threatened her, bothered me.. and were a general bitch. I didn't feel like being abused."
She got in my face, one of the biker women told her to back off, more politely than she's ever been before. The bitch looked at me, "I'll have your job."
For those of you in ANY sort of job, I finally said it for all of us. "Lady, all you had to do was ask NICELY and you can deal with people like yourself all damned day."
She sulked and walked off. Biker Chick actually LAUGHED.
And I called my sister site (Comfort) cause I love the auditor there (She trained my mom to be an auditor ages ago). Apparently while I walked into the idiot mother, she walked into: A dog that wasn't supposed to be in the hotel.. The fire alarm going off.. and 4 rooms that were 4 pm holds that weren't dropped.
OH! and a lady on the phone, asked me to pull a room out of my ass (literally, and not jokingly) because she had HAD to have a room here tonight.
My answer? "Lady, as cool of a trick as that'd be, i'm pretty sure it'd kill me. So no. You'll have to stay elsewhere tonight."
Now.. 12:30 and some drunken guy with the 'Scorpions' Band, is here, and being a pain in the ass. Can he use the front desk phone, no? How about my cell phone? No? How about a room? When the four EXCEPTIONALLY drunk people are telling me to call the cops on him, that should be a clue!
But, I tried to be nice, and then he called me Baby and Darling and sweetheart.. and promised 7 times he'd behave.. and didn't.. I ALMOST started twirling duct tape around my finger.. GODS. Thursday when I got more drunk than usual (Meaning: I was drunk.. which never happens), even I wasn't that bad. ( I know.. B & M have video.. though M's is very shaky.. he was much more drunk than I.)
I did try to be nice and call him a cab.. they won't take him. Called APD, he took off. Grr. So I've called my sister site and Holiday Inn. Poor A @ Holiday: "Great. So I'm looking for an idiot with a media tag? That narrowed it down."
So, apparently this lady has backed B into a corner, and is throwing ice cream and whatever else she can find, because everytime B picks up the phone to call the cops, she throws something. so B hasn't reached for the phone in a bit. (Can't blame her, that looked like the bottomless bag Mary Poppins had.)
I came in, told her to get the hell out of the lobby, and she tells me her daughter didn't deserve to be fired... and basically ranted for five minutes.
So, I print out my paperwork, count drawer and she goes to throw something at me when I reach for the phone, "Lady, you throw something, I'll wing it back."
"You can't do that. I'll sue."
Me (without really looking up): "Yeah, but my camera's proof you threw it first."
B leaves, (retreats). And by this point, my bikers are back from the block party (i think this is the last group of the summer..) and though they gave me shit while I was training, I've won most of this group over.
So I've gone outside to ask one of their new guys to stop yelling at the top of his lungs, I realize he's still a bit deaf from the block party, but the yelling is loud.
"Oh Im sorry." And he quiets down.
The Bitch, says "You were pleasant to them, why weren't you nice to me?"
Me: "Well you threw things at the other desk clerk, threatened her, bothered me.. and were a general bitch. I didn't feel like being abused."
She got in my face, one of the biker women told her to back off, more politely than she's ever been before. The bitch looked at me, "I'll have your job."
For those of you in ANY sort of job, I finally said it for all of us. "Lady, all you had to do was ask NICELY and you can deal with people like yourself all damned day."
She sulked and walked off. Biker Chick actually LAUGHED.
And I called my sister site (Comfort) cause I love the auditor there (She trained my mom to be an auditor ages ago). Apparently while I walked into the idiot mother, she walked into: A dog that wasn't supposed to be in the hotel.. The fire alarm going off.. and 4 rooms that were 4 pm holds that weren't dropped.
OH! and a lady on the phone, asked me to pull a room out of my ass (literally, and not jokingly) because she had HAD to have a room here tonight.
My answer? "Lady, as cool of a trick as that'd be, i'm pretty sure it'd kill me. So no. You'll have to stay elsewhere tonight."
Now.. 12:30 and some drunken guy with the 'Scorpions' Band, is here, and being a pain in the ass. Can he use the front desk phone, no? How about my cell phone? No? How about a room? When the four EXCEPTIONALLY drunk people are telling me to call the cops on him, that should be a clue!
But, I tried to be nice, and then he called me Baby and Darling and sweetheart.. and promised 7 times he'd behave.. and didn't.. I ALMOST started twirling duct tape around my finger.. GODS. Thursday when I got more drunk than usual (Meaning: I was drunk.. which never happens), even I wasn't that bad. ( I know.. B & M have video.. though M's is very shaky.. he was much more drunk than I.)
I did try to be nice and call him a cab.. they won't take him. Called APD, he took off. Grr. So I've called my sister site and Holiday Inn. Poor A @ Holiday: "Great. So I'm looking for an idiot with a media tag? That narrowed it down."
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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