Before I post this story, I want to very politely and nicely ask that any who post a comment on this story please refrain from giving me a hard time about our no outside food and drink policy like what happened the last time I posted a simliar story. The rules are the rules, employees have gotten in trouble by not enforcing the rule, and I don't feel like getting into trouble. I know the stupid concession prices are high and I really don't care. Ask any movie theatre employee and they'll tell you how sick and tired they are about people bitching about the prices. I come on this website expecting people to understand about my problem, as I am sure all of you who do post a story want the same thing, not to hear complaining about the prices.
Sorry, I had to get that out. Now that we got that out of the way, on to the story.
A customer came in with an outside drink, and we have a no outside food and drink policy. He had coffee.
Me: I'm sorry, sir. We don't allow outside food and drink.
SC: Well you guys serve coffee, so can't I bring it in?
Me: No, sir, I am sorry. We can't allow it in.
He gives me the look and I call over the manager, expecting him to let it slide.
Me: I was just letting him know about our no outside food and drink policy.
M: Yes, sir. I apologize, but we can't allow you to bring your drink in.
SC: Well then give me my ticket back. I don't want to see a movie at a place like this.
M: We can't make an exception, I'm sorry.
SC: I'll tell you something.... I'd rather enjoy my cup of coffee rather than watch this stupid movie.
Ok, if the movie is stupid, then why are you buying at ticket to see it dumbass?! And if this guy is trying to tell us that a cup of coffee is more entertaining than a movie, then I think this guy must have a pretty sad and deprived life.
My manager tells him he can get a refund if that's what he prefers to do, and the customer leaves. I applaud my manager for standing up to the guy and not kissing his ass.
Sorry, I had to get that out. Now that we got that out of the way, on to the story.
A customer came in with an outside drink, and we have a no outside food and drink policy. He had coffee.
Me: I'm sorry, sir. We don't allow outside food and drink.
SC: Well you guys serve coffee, so can't I bring it in?
Me: No, sir, I am sorry. We can't allow it in.
He gives me the look and I call over the manager, expecting him to let it slide.
Me: I was just letting him know about our no outside food and drink policy.
M: Yes, sir. I apologize, but we can't allow you to bring your drink in.
SC: Well then give me my ticket back. I don't want to see a movie at a place like this.
M: We can't make an exception, I'm sorry.
SC: I'll tell you something.... I'd rather enjoy my cup of coffee rather than watch this stupid movie.
Ok, if the movie is stupid, then why are you buying at ticket to see it dumbass?! And if this guy is trying to tell us that a cup of coffee is more entertaining than a movie, then I think this guy must have a pretty sad and deprived life.
My manager tells him he can get a refund if that's what he prefers to do, and the customer leaves. I applaud my manager for standing up to the guy and not kissing his ass.
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