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"I'm getting e-mails that I have holds but I don't have a card!"

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  • #1

    "I'm getting e-mails that I have holds but I don't have a card!"

    A woman calls the library. When you call the library, you get 3 options. I will grant that sometimes the option you pick directs you to another line...though I think our callers are lying about that anyway. I work the Reference line.

    idiot = customer
    me =

    idiot: I've been getting hold notices in my email. I havn't placed anything on hold.
    me: do you let someone else in your household use your card?
    idiot: I had a card years ago; I don't know if I have it anymore. I've been getting hold noticed everyday for 2 weeks.
    me: ok, if you've been getting hold notices, maybe someone typed their email address wrong and it's accidently being sent to you. Sometimes people leave out a number.
    *note, a lot of people will get an email account, but never write down their user info., or don't remember it well, so they will come to the librarian to tell them what their email address account is Um, do I look like I have a way-back machine to look at the moment you got your stupid email address? Then there are times, when a librarian did help them get an email address, and the librarian made them write their username and password - and then the idiot is typing their password where it says "username."
    idiot: I have a unique name. Can't you look up my account?
    me: I can't do that over the phone without your library card number. If you go to...
    idiot: I tole you, I don't have it anymore!
    me: Like I was saying, if you go to a branch and show your id, they can look it up.
    idiot: But why am I getting these notices?
    me: either someone got ahold of your card, and is using it -so you better go to a branch with your id to report it- or someone accidently misspelled their email address and typed in yours.
    idiot: can you look up my account?
    me: I can't over the phone. Let me connect you to Circulation, they will tell you the same thing I did.
    idiot: Yeah, these notices say they're from Circulation.
    me: *thinking* then why didn't you press the option for Circulation?

    I hope this woman isn't trying to scam us, like have us go into her account, change her email, then she complains that she never received her notices.
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.
    Tags: None
  • #2
    Quoth depechemodefan View Post
    I hope this woman isn't trying to scam us, like have us go into her account, change her email, then she complains that she never received her notices.
    scam you for what though? Its a library.. its not like she paid for the hold or paid for the books. Plus, I would hope your computers keep a backup of when and what was changed to an account. CYA and all.
    Thou shalt not take the name of thy goddess Whiskey in vain.

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    • #3
      Quoth Whiskey View Post
      scam you for what though? Its a library.. its not like she paid for the hold or paid for the books. Plus, I would hope your computers keep a backup of when and what was changed to an account. CYA and all.
      Hey, you got to stick it to the man however you can. You know those library types are all on the take and out to get you with their fees and cards! Fight the power!

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      • #4
        And their storing and preserving and catalogueing of everything that makes up civilisation! How dare they?
        Seshat's self-help guide:
        1. Would you rather be right, or get the result you want?
        2. If you're consistently getting results you don't want, change what you do.
        3. Deal with the situation you have now, however it occurred.
        4. Accept the consequences of your decisions.

        "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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        • #5
          Quoth Seshat View Post
          And their storing and preserving and catalogueing of everything that makes up civilisation! How dare they?
          Exactly! How are we supposed to get to anarchy with all this organized information..oh hey, that new book is out, hold on, I'll get back to you after I check this out.

          Comment

          • #6
            I was wondering who stole the anarchist cookbook...anyone of you know anything about it? hee.

            People are always scamming us with, "I never checked out that book!!!" If the book is about pets, they say, "I would never check out that book, I don't own pets!!!" Oh, one day this lady called, said her son checked out a book but never took it out of the library. Um, then did he bother to check it in? Did he just put it back on the shelf then, where the book genie automatically checks it in for him?

            I imagine if we did go into her account and change something then she calls back, saying we changed her record, she didn't authorize us to do that, someone else called and it wasn't her.
            Time! Time! Time is what turns kittens into cats.

            Don't teach me a lesson; all I learn is that you are an asshole.

            I wish porn had subtitles.

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            • #7
              Can you imagine the hell that would break loose if you had to leave a fingerprint in order to check out books? Though if you require it before people can even enter the library or call you up...might cut down on some of the crap.
              A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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              • #8
                Quoth bainsidhe View Post
                Can you imagine the hell that would break loose if you had to leave a fingerprint in order to check out books? Though if you require it before people can even enter the library or call you up...might cut down on some of the crap.

                This, this is a good idea. Hmm maybe too big brotherish, but I think every complaint filed by somebody should go to a central database, and every time somebody complains..the Data Base is checked . Might cut it down SC's lol
                Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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                • #9
                  Actually, I think it would be great if people had to pass psych test to enter the library. Gratned, some of the staff won't be allowed in
                  Time! Time! Time is what turns kittens into cats.

                  Don't teach me a lesson; all I learn is that you are an asshole.

                  I wish porn had subtitles.

                  Comment

                  • #10
                    Our local library charges a 25 cents per hold. I pay it gladly because (a) the county is always broke and the library gets shafted at budget and (b) it's totally convenient to be able to just walk in, have my books waiting at the counter, check out and I'm out of there, all in less than five minutes, 'cuz some days I'm just too tired to wander around the library.
                    When you start at zero, everything's progress.

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