Back in July some guy wrote to us asking for an article or/and an obituary for his brother.
I don't know who did the work, but we sent a standard letter back when we couldn't find the info:
Dear Mr. Patron,
Thank you for using Hxxxxxx Public Library’s eServices.
Unfortunately, no obituary was found for Name. This is not unusual. The policy of the Houston daily newspapers has always been that obituaries are paid announcements; therefore, many people's deaths are not announced in that form.
We are sorry we were unable to fulfill this request.
Best regards,
HP! eServices
Yesterday I get a letter. It contains the copy of the letter we sent to the patron, which had the date of July 16. As you see, it is signed "HP! eServices. Instead of addressing his new letter (written August 6) to HP! eServices, he address it to "Blah Blah Blah, Ph.D, Director. So I guess he thought we did a crap search (I think my cw should have typed in "obituary or article," instead of using the standard reply of "no obituary,") and decided to write to director, who will no doubt set it right. Of course, the director didn't read it, and no doubt her secretaries didn't read it, since they sent it straight to us, with no word on us to do a better search.
The other story is about a man who wrote on a 3x5 notecard a request to us. It's very ilegible. The funny part is he also wrote on the sides when he ran out of room on the bottom. The best we can guess is there are several questions about the Johnson Space Center. I guess I can just send him their address and tell him to write to them.
I don't know who did the work, but we sent a standard letter back when we couldn't find the info:
Dear Mr. Patron,
Thank you for using Hxxxxxx Public Library’s eServices.
Unfortunately, no obituary was found for Name. This is not unusual. The policy of the Houston daily newspapers has always been that obituaries are paid announcements; therefore, many people's deaths are not announced in that form.
We are sorry we were unable to fulfill this request.
Best regards,
HP! eServices
Yesterday I get a letter. It contains the copy of the letter we sent to the patron, which had the date of July 16. As you see, it is signed "HP! eServices. Instead of addressing his new letter (written August 6) to HP! eServices, he address it to "Blah Blah Blah, Ph.D, Director. So I guess he thought we did a crap search (I think my cw should have typed in "obituary or article," instead of using the standard reply of "no obituary,") and decided to write to director, who will no doubt set it right. Of course, the director didn't read it, and no doubt her secretaries didn't read it, since they sent it straight to us, with no word on us to do a better search.
The other story is about a man who wrote on a 3x5 notecard a request to us. It's very ilegible. The funny part is he also wrote on the sides when he ran out of room on the bottom. The best we can guess is there are several questions about the Johnson Space Center. I guess I can just send him their address and tell him to write to them.
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