Me = 
idiot = customer who called the library
mystery person = ?
me: *spiel*
idiot: I need the phone number of "Life up in Texas" or "Houston".
me: alright, that if l-i-f-e up?
idiot: *I hear her speaking to someone else, her voice is muffled*
me: hello?
idiot: I need the phone number of "Life up in Texas."
me: ok, is that "life" or "light"?
idiot: *voice muffled*
me: I'm sorry, I'm not sure what you are saying, are you saying "Life" or "light"?
idiot: I NEED THE NUMBER..
me: Please don't yell
idiot: I NEED THE NUMBER FOR Light UP.
me: please don't yell at me. I heard you needed the number, but I'm not sure if you are saying "life" or "light".
mystery person: (it sounds like the idiot, though) I'm her son, and she is looking for LIGHT UP!
me: It sounds like you were talking to someone else. I'm trying to clarefy what you are asking for.
idiot/mystery person: I need the phone number of Light Up.
me: OK, Light Up for Houston Or Texas.
idiot: NO, it's Light up for Texas! L-i-t-e U-P.
me: one moment.
I find the number and give it to the person. At least the person thanked me. I hate when people try to multi-task and treat you like a moron.

idiot = customer who called the library
mystery person = ?
me: *spiel*
idiot: I need the phone number of "Life up in Texas" or "Houston".
me: alright, that if l-i-f-e up?
idiot: *I hear her speaking to someone else, her voice is muffled*
me: hello?
idiot: I need the phone number of "Life up in Texas."
me: ok, is that "life" or "light"?
idiot: *voice muffled*
me: I'm sorry, I'm not sure what you are saying, are you saying "Life" or "light"?
idiot: I NEED THE NUMBER..
me: Please don't yell
idiot: I NEED THE NUMBER FOR Light UP.
me: please don't yell at me. I heard you needed the number, but I'm not sure if you are saying "life" or "light".
mystery person: (it sounds like the idiot, though) I'm her son, and she is looking for LIGHT UP!
me: It sounds like you were talking to someone else. I'm trying to clarefy what you are asking for.
idiot/mystery person: I need the phone number of Light Up.
me: OK, Light Up for Houston Or Texas.
idiot: NO, it's Light up for Texas! L-i-t-e U-P.
me: one moment.
I find the number and give it to the person. At least the person thanked me. I hate when people try to multi-task and treat you like a moron.
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