we were reeeeally busy today at the cookie store. at one point, we had a pretty decent line going. a woman and her late-teen son ordered 4 cookies (which are buy 3, get the 4th one free) and a soda.
after i had already charged their card, she asks me if the drink was 99 cents. apparently her son had noticed the sign that says "any size soft drink 99 cents with any cookie purchase." i said something along the lines of "oh no! i'm so sorry it's a new promotion and i totally forgot about it! can i get you another drink to make up for it? or a coupon for a free cookie next time you're here? "
aaaand cue the crazyish.
SC: can you just give me the cash difference?
Me: um...i'll actually have to refund the entire purchase (which is true. it's how our system works). it'll take a few minutes.
SC: oh, okay
Me: so...another soda?
SC: no. i don't mind if you refund the order. i can wait.
Me: ...right. *refunds the order, re-rings it up, still with the 4 for 3 cookies, but now with the 99 cent soda. takes a couple minutes because our system has been slow lately* aaaand i'm gonna need another signature right here
SC: *signs with an entitled look* thank you
Me: yeeeah. have a nice day, guys! *goes and helps the 15 other people gathered at the counter*
when i had a free minute about an hour later, i actually figured out how much they saved.
drum roll please!!
..
....
..
....
..
53 cents.
was i rightfully annoyed by this? or was i over-reacting and were they in the right asking me to re-ring it up to save 53 cents?
after i had already charged their card, she asks me if the drink was 99 cents. apparently her son had noticed the sign that says "any size soft drink 99 cents with any cookie purchase." i said something along the lines of "oh no! i'm so sorry it's a new promotion and i totally forgot about it! can i get you another drink to make up for it? or a coupon for a free cookie next time you're here? "
aaaand cue the crazyish.
SC: can you just give me the cash difference?
Me: um...i'll actually have to refund the entire purchase (which is true. it's how our system works). it'll take a few minutes.
SC: oh, okay
Me: so...another soda?
SC: no. i don't mind if you refund the order. i can wait.
Me: ...right. *refunds the order, re-rings it up, still with the 4 for 3 cookies, but now with the 99 cent soda. takes a couple minutes because our system has been slow lately* aaaand i'm gonna need another signature right here
SC: *signs with an entitled look* thank you
Me: yeeeah. have a nice day, guys! *goes and helps the 15 other people gathered at the counter*
when i had a free minute about an hour later, i actually figured out how much they saved.
drum roll please!!
..
....
..
....
..
53 cents.
was i rightfully annoyed by this? or was i over-reacting and were they in the right asking me to re-ring it up to save 53 cents?
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