First, I'm a cashier. Even though this story takes place nowhere near the cash registers, it is still relevant.
So here I am taking a cart full of adjustments (broken crap that was returned) to the back so they can do whatever they do to them. To get there I have to pass through Hardware. So, on the way back with the empty cart, I get approached by a customer. A lot of the other cashiers, when this happens to them, will tell the customer that that's not their department and move on. I used to do that, but a manager told me that I need to learn how to help people on the floor a couple months ago, so in my duties of putting stock back on the shelves, I now need to know every department in the store to help customers.
SC: "I'm looking for tools for *unintelligible*."
Me: "I'm sorry, what?"
SC: "Tools for *unintelligible sounds like 'climbing'"
Me: "Sorry, I don't think we carry those."
SC stares at me
Me: "Are you looking for something specific, I can search the computer for you"
SC: "Yeah, pliers"
Me: "Oh, they're in that aisle over there *points* and I saw some on the end of one of those aisles *points*"
SC stares at me for a sec, then we head to the aisle I pointed to. Sure enough, there are pliers there.
SC: "I wanted needlenose pliers. Where are they."
Me: *looks down at the pliers on display* "Uh... needlenose pliers..."
SC: "You should be transferred to another department. *unintelligible*." SC walks away.
Meanwhile, I'm thinking, is my service really that bad? He said a bunch of unintelligible crap, and I misunderstood him. Then he tells me to get transferred to another department.
Perhaps I should ask my manager if I can be transferred to hardware
So here I am taking a cart full of adjustments (broken crap that was returned) to the back so they can do whatever they do to them. To get there I have to pass through Hardware. So, on the way back with the empty cart, I get approached by a customer. A lot of the other cashiers, when this happens to them, will tell the customer that that's not their department and move on. I used to do that, but a manager told me that I need to learn how to help people on the floor a couple months ago, so in my duties of putting stock back on the shelves, I now need to know every department in the store to help customers.
SC: "I'm looking for tools for *unintelligible*."
Me: "I'm sorry, what?"
SC: "Tools for *unintelligible sounds like 'climbing'"
Me: "Sorry, I don't think we carry those."
SC stares at me
Me: "Are you looking for something specific, I can search the computer for you"
SC: "Yeah, pliers"
Me: "Oh, they're in that aisle over there *points* and I saw some on the end of one of those aisles *points*"
SC stares at me for a sec, then we head to the aisle I pointed to. Sure enough, there are pliers there.
SC: "I wanted needlenose pliers. Where are they."
Me: *looks down at the pliers on display* "Uh... needlenose pliers..."
SC: "You should be transferred to another department. *unintelligible*." SC walks away.
Meanwhile, I'm thinking, is my service really that bad? He said a bunch of unintelligible crap, and I misunderstood him. Then he tells me to get transferred to another department.
Perhaps I should ask my manager if I can be transferred to hardware
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