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This woman started off pleasant enough, then managed to pull several consecutive stunts, all of which are things I hate. Oh, and she was my FIRST customer of the day the other day. 
Right after I punched in Focker asked me to finish up a delivery order for a customer because he was needed elsewhere. This took place at the tech counter register. I completed the order without incident, though the woman asked repeatedly if I'd entered her tax-exempt number, despite my assurances that I had.
After the order was finished was when the real fun started. The order was for work, and she had a personal purchase to make: 10 composition books that were on sale.
So we're clear....these books are on sale for $0.10. Limit is 3 (20 for teachers) AND you have to spend at least $5 before they will ring up at 10 cents. Any more than 3 and the extra ring up at full price. They also ring up at full price until the minimum spend amount is reached.
She wasn't a teacher, and she wasn't purchasing anything else with the composition books.
She argued that because she "just spent a lot of money" on the delivery order, and because she was "using her rewards card," we should waive both the minimum spending requirement AND the quantity limit for her.
OK....first of all, she hadn't spent a penny. That delivery order was for work, and was paid for with a company credit card. The composition books were a personal purchase, entirely separate from and having nothing to do with the delivery order.
Second, the way the minimum spending requirement is set up means we can NOT override it, at least not in a way that won't be immediately flagged.
Third, the quantity limits aren't suggestions.
Fourth, having a Rewards card in no way exempts you from ANY rules or policies. Never has, never will.
However, Focker had already told her she could have 10 books, but he'd said nothing about waiving the spending requirement.
Me: Ma'am I still need a $5 minimum spend to give you the $0.10 price on these.
SC: But I'm using my Rewards card!
Me: The system doesn't allow this to be overridden, ma'am.
SC: *long, angry sigh*
Me (thinking):
She opts to get two cases of water. I ring everything in, scan in her rewards card, and give her her total, and she looked at me like I'd just insulted her.
SC:....but I don't pay for it.
Me:
(Abort? Retry? Fail?) Uh.......
SC: I used my REWARDS CARD!
Me: That's not a payment card, ma'am.
SC: But I have $30 on there!
Me: Do you have your Rewards check?
SC: What's that?
Me:
You're rewards points are emailed to you. You need to print them out and bring them in to redeem them. They do not get applied automatically.
SC: But last time I was in here they just scanned my card and it took the money right off!
Let's see here......no it didn't.
Me: Ma'am, the Rewards program has never worked that way.
Cue a whole ton of bitching and moaning about how it's not fair that she has to remember to print out and bring in her Rewards points (like everyone else, most of whom have no problem) and how terrible and stupid this all is, blah blah blah.
SC: Forget it! I don't want this stuff! *starts to put the cases of water back in her cart, then stops* no...YOU can put these away!
Me:
And she stormed out.
First customer of the day........
I'd actually completely forgotten about this. The sheer stupidity and rudeness of this woman must have short-circuited my brain.
Right after I punched in Focker asked me to finish up a delivery order for a customer because he was needed elsewhere. This took place at the tech counter register. I completed the order without incident, though the woman asked repeatedly if I'd entered her tax-exempt number, despite my assurances that I had.
After the order was finished was when the real fun started. The order was for work, and she had a personal purchase to make: 10 composition books that were on sale.
So we're clear....these books are on sale for $0.10. Limit is 3 (20 for teachers) AND you have to spend at least $5 before they will ring up at 10 cents. Any more than 3 and the extra ring up at full price. They also ring up at full price until the minimum spend amount is reached.
She wasn't a teacher, and she wasn't purchasing anything else with the composition books.
She argued that because she "just spent a lot of money" on the delivery order, and because she was "using her rewards card," we should waive both the minimum spending requirement AND the quantity limit for her.
OK....first of all, she hadn't spent a penny. That delivery order was for work, and was paid for with a company credit card. The composition books were a personal purchase, entirely separate from and having nothing to do with the delivery order.
Second, the way the minimum spending requirement is set up means we can NOT override it, at least not in a way that won't be immediately flagged.
Third, the quantity limits aren't suggestions.
Fourth, having a Rewards card in no way exempts you from ANY rules or policies. Never has, never will.
However, Focker had already told her she could have 10 books, but he'd said nothing about waiving the spending requirement.
Me: Ma'am I still need a $5 minimum spend to give you the $0.10 price on these.
SC: But I'm using my Rewards card!
Me: The system doesn't allow this to be overridden, ma'am.
SC: *long, angry sigh*
Me (thinking):
She opts to get two cases of water. I ring everything in, scan in her rewards card, and give her her total, and she looked at me like I'd just insulted her.
SC:....but I don't pay for it.
Me:
(Abort? Retry? Fail?) Uh.......SC: I used my REWARDS CARD!
Me: That's not a payment card, ma'am.
SC: But I have $30 on there!
Me: Do you have your Rewards check?
SC: What's that?
Me:
You're rewards points are emailed to you. You need to print them out and bring them in to redeem them. They do not get applied automatically.SC: But last time I was in here they just scanned my card and it took the money right off!
Let's see here......no it didn't.
Me: Ma'am, the Rewards program has never worked that way.
Cue a whole ton of bitching and moaning about how it's not fair that she has to remember to print out and bring in her Rewards points (like everyone else, most of whom have no problem) and how terrible and stupid this all is, blah blah blah.
SC: Forget it! I don't want this stuff! *starts to put the cases of water back in her cart, then stops* no...YOU can put these away!
Me:
And she stormed out.
First customer of the day........
I'd actually completely forgotten about this. The sheer stupidity and rudeness of this woman must have short-circuited my brain.
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