Hope your Comfy..

[Dave1982]

*tries on spiffy new mod hat*

If it's that easy, there's no reason you can't add more channels that she won't notice, and therefore give leverage to that discount so that she still pays what she did before she called.

That would be illegal, and even if it wasn't it would get the OP in huge trouble. Illegal acts are not condoned on CS.

So, in the end, they got what they wanted. And you reinforced the SCs belief that if they bitch enough, they'll get what they want. Great...

It seems pretty clear that the OP was not happy about having to do this, so there's no need to call them out on it. I've had to do things like that, too. It's not a fun feeling. Let's stick to the SC and not heap on any guilt.