Obviously not listening

[bhskittykatt]

When you call our property, this is the automated message you hear:

Hello, thank you for calling [brand name], [location].

If you know the room number of the guest you are calling, please enter it at any time.

For directions to the motel, please press 1.
For reservations, please press 2.
For the front desk, please press 3, or hold on the line for further assistance.

For clarification:
1 leads to an automated recording of driving directions from the interstate
2 leads to our central reservations office
3 leads to the front desk

Now, here are some calls that get though:

SC: Can I get transferred to room 1XX?

Because entering a 3-digit room number is apparently harder than listening to the entire phone spiel.

SC: Can I make a reservation?

I don't know, can you? You can't seem to follow the directions very well...I think making a reservation may be a bit out of your league.

I had no less than five people want transfers to rooms and I transfered eight people wanting reservations last Saturday night. I was swamped, so I was transferring almost all the reservation requests to central reservations (I have no problems taking a reservation if I'm not busy).

I don't know my license plate number

I also had this guy Saturday night. He seemed a bit off.

SC: I need a room tonight.
Me: Okay, I just need you to fill out the tan areas on this form...
SC: Augh! I don't know my license plate number!

He didn't even look at the paper to see if it even asked for his plate number before he made this proclamation. Yes, it does, and he must have known that before he looked at it. So why didn't he get it before he came in???

SC: *stares at wife*
SC's wife: *stares at SC*
SC: *stares at wife*
SC's wife: FINE! *rolls eyes* *walks out to get plate number*

The rest of the check-in went smoothly, until...

As the receipt is printing, SC is looking at a map of our fair town. I notice he's looking at the street names, so I inquire:

Me: Are you looking for anything in particular?
SC: No! Um, no. Nope. Nothing. *hangs head* *avoids eye contact*

You would have thought his mother had just caught him reading a porno. I was just asking to see if I could help, sheesh!

[dalesys]

...Me: Are you looking for anything in particular?
SC: No! Um, no. Nope. Nothing. *hangs head* *avoids eye contact*...

He's looking for the bold print stating "Titty Bar"

[bhskittykatt]

He's looking for the bold print stating "Titty Bar"

Oh, don't even get me started on those guests. I've had guests yell at me because there are no strip joints in town. (I've also had other guests yell at me because I wouldn't strip for them...I think I've already ranted about them a while back, though.)

[Mr Hero]

Me: Okay, I just need you to fill out the tan areas on this form...
SC: Augh! I don't know my license plate number!

Our forms DO require a plate number and I get this reaction after asking for one. I usually don't tolerate this bull because even though most guests don't know their plate number, it's not something difficult to find out.

[chainedbarista]

i can't remember a motel/hotel that didn't require license plate info; if they were frequent travelers, they should know this drill by heart.

[Chromatix]

I still remember the numbers of at least two cars my dad drove - including the Renault 12 that wore out over 20 years ago. Hey, at least that's a number I know isn't currently in use.

[Sonoma]

I still remember the numbers of at least two cars my dad drove - including the Renault 12 that wore out over 20 years ago. Hey, at least that's a number I know isn't currently in use.

Good to know I'm not the only one with this 'skill'. I can still recite the license plate of my 1972 Ford Country Squire - which I sold in the early 90's. I've also memorized my best friend's plate, since we always take her car on road trips, and that question has come up more than once.

[Stryker One]

Shake It!

Oh, don't even get me started on those guests. I've had guests yell at me because there are no strip joints in town. (I've also had other guests yell at me because I wouldn't strip for them...I think I've already ranted about them a while back, though.)

Really!?! Somebody wanted the front desk to strip for them?!

[Bandit]

SC: I need a room tonight.
Me: Okay, I just need you to fill out the tan areas on this form...
SC: Augh! I don't know my license plate number!

I can sorta understand this one.

When I used to travel a lot for business, I'd end up with rental cars constantly - my record was 7 cars in 6 days.

That said, I learned pretty quick that usually the plate number was on the keytag. I'd also admit it was a rental pretty quick and ask if I can give the desk worker the plate when I unload the luggage.

Never had a problem with it.

Well, except when I was in the southern US and the plate had a "Z" in it - a bit of English-to-English translation was needed there.

B

[infinitemonkies]

SC: Can I get transferred to room 1XX?

Because entering a 3-digit room number is apparently harder than listening to the entire phone spiel.

I get this all the time at the hotel. I'm absolutely certain the majority of the public just always hit 0 whenever they hear any automated message assuming it will get them faster service.



As for license plates, we have a space for it on our registry forms, but pretty much always tell people to just skip it if they don't know off hand.
Hell, I'm amazed when a customer gets ANY part of their own address right.