Customers Who Yell at Anyone

[annoyed54698]

To you customers who think you can yell at anyone in customer service.....

We are sick and tired of customers who moan about everything in life. You think you can yell at the first person you see. Let me teach you a lesson in etiquette:

1. When you have a problem, no matter how big or small it is, don't get an attitude with the first person you come in contact with, or anyone else for that matter. It is verbal abuse and won't get you anywhere. We want respect just as much as you do and want to be treated the same as you.

2. Speak in a calm voice stating you have a problem with something and want to speak to a manager.

"The customer is always right" theory goes out the window when you get an attitude with us. We've been lied to by customers just so they get their way. They think by acting like spoiled brats it will work. Think again....it won't! You are being immature and childish. GROW UP!!!!

Put your big boy/girl pants on and deal with life. You can't always have it your way! We're not going to kiss your butt just to make you happy. We don't get paid for verbal abuse and being treated like crap. I'm sure many people that work with the public will agree.

[Whiskey]

where do you work i want to put in an application at this magical happy work place

[superhotelworker]

I've actually told guests, "Stop yelling I have feelings too. I think you've forgot that."

[Peppergirl]

I've actually told guests, "Stop yelling I have feelings too. I think you've forgot that."

Word.

Said with the right tone, it can be very effective.

In the call center, I've actually said: "I realize you're frustrated and I don't blame you, but let's both just take a deep breath and work together and try to SOLVe the problem rather than dwelling on it, ok?"

Nine times of out ten, it's goes over fairly well.

[ViolaPlayer]

I always liked, "Have I done something to personally offend you?" It usually reminds the customer that they have taken it to a whole new personal realm.

[Mongo Skruddgemire]

I always liked, "Have I done something to personally offend you?" It usually reminds the customer that they have taken it to a whole new personal realm.

That has never worked for my wife when she was working at the furniture restoration company. She got rather tired of being blamed for the damage caused by the moving company. To recap...

Shipper (person who wants to move) calls Moving Company.
Moving Company breaks item(s).
Shipper files claim with Insurance Company that underwrites Moving Company.
Insurance Company contracts nearest Repair Company to fix item.

So when my wife (whom works for the repair company not owned or partnered with any of the other parties in any way) gets yelled at for breaking the item in the first place, she is rather upset by it.

At one point she told the shipper that if she was accused of breaking something that a lawyer would be contacted and false accusation charges would be brought up.

That shut that Charlie Uniform November Tango up rather quick.

[PepperElf]

Charlie Uniform November Tango

lol. never heard it said that way before. i usually use "Can't understand normal thinking".

(tho i'm well versed in the military phonetic alphabet. seriously. i think it annoys one of my coworkers cos when I say... oh... "5520 Alpha" he has to stop and think and then realize i'm talking about the 5520A. )

[mikoyan29]

lol. never heard it said that way before. i usually use "Can't understand normal thinking".

(tho i'm well versed in the military phonetic alphabet. seriously. i think it annoys one of my coworkers cos when I say... oh... "5520 Alpha" he has to stop and think and then realize i'm talking about the 5520A. )

Or maybe he realizes you're a fluke...

[MoonCat]

A woman I worked with years ago had someone screaming at her on the phone one day. She simply stopped talking until the customer ran out of steam, and then said "now are you ready to handle this like civilized adults?" The customer apologized, and they got the problem fixed.

[BowserKoopa1]

Haven't you heard? Customers think they are allowed to take it out on us when they have bad days. Its yet another customer right they feel they have earned because the economy is bad and they think we should kiss their ass and put up with anything from them because we need their money. At my last job my manager wrote up an employee because they asked the customer to calm down and stop yelling at him, and the customer not only didn't stop, but went complaining to the manager saying he was rude.
I hate customers who do that, but a place I worked at allowed us to refuse service to anyone who started cussing or yelling. I wish more managers would back us up on stuff like that.

[Peppergirl]

. At my last job my manager wrote up an employee because they asked the customer to calm down and stop yelling at him, and the customer not only didn't stop, but went complaining to the manager saying he was rude.
I hate customers who do that, but a place I worked at allowed us to refuse service to anyone who started cussing or yelling. I wish more managers would back us up on stuff like that.

QFT.

In addition to the economy, I blame spineless managers for this too. SC's get away with this behavior because it's endorsed and reinforced by managers who reward them for abusing their employees.

[emax4]

Haven't you heard? Customers think they are allowed to take it out on us when they have bad days. Its yet another customer right they feel they have earned because the economy is bad and they think we should kiss their ass and put up with anything from them because we need their money. At my last job my manager wrote up an employee because they asked the customer to calm down and stop yelling at him, and the customer not only didn't stop, but went complaining to the manager saying he was rude.
I hate customers who do that, but a place I worked at allowed us to refuse service to anyone who started cussing or yelling. I wish more managers would back us up on stuff like that.

Hmph.. what the hell do you have to do? Punch off of the clock, then go bitching to the manager? At that point, you're a customer and can bitch and moan all you want. Screw having to represent the company, especially when they're displaying that their customers can get away with abusing employees.