Open Letter to Customers

[superhotelworker]

Dear lovely guests,
I leave you a list of points to remember:

1. When the waffle maker beeps the first time, turn the damned thing. When it beeps the second time, OPEN It and get your waffle! Do not CLOSE the waffle maker, just turns the timer back on!

2. Corporate Lodging Consultants can NOT know their rate, because what you're paying is MORE than CLC is being charged (I think that's right). Either way, you aren't getting told the rate, so stop griping at me. It's their policy, and I get reamed when I forget, so shut up!

3. Yes, I am the desk clerk here and while here, I'm the 'active manager.' but I am not THE manager. So no, I can't override, cancel or do anything with your online reservation, only my manager can, and she won't be here til 8. Deal.

4. I am not your mother. I'm 23 years old. and only older than a select handful of you in the work crews. So I ask you, nicely, to pick up after yourselves. Don't say you left it cause I'm bored, cause my response will be a slap to your head and the words, "I hit you cause you're stupid."

That is all, for now.

[XCashier]

I ask you, nicely, to pick up after yourselves. Don't say you left it cause I'm bored, cause my response will be a slap to your head and the words, "I hit you cause you're stupid."

I wish I could do that! Heaven knows some people need it. Would probably get me fired or arrested, though...

[jajwhite]

The waffle thing should have some kind of instructions.

We don't do waffles in England, and it took me 2 or 3 mornings of watching kids do it when I was in California last month on my dream holiday. I got there in the end, but instructions were nowhere, nor was there anyone to help.

Lovely they were, bloody lovely. With maple syrup. Omnomnom!

[superhotelworker]

I can do it to 3 workers, cause they've known me since I started. LOL I did it to one the other day for overfilling the waffle batter cup & Iron and making a HUGE mess.

[Mr Hero]

2. Corporate Lodging Consultants can NOT know their rate, because what you're paying is MORE than CLC is being charged (I think that's right). Either way, you aren't getting told the rate, so stop griping at me. It's their policy, and I get reamed when I forget, so shut up!

CLC guests aren't supposed to know the rate? I think I've been doing it wrong.

[superhotelworker]

I got in trouble for telling a guy the rate and mommy manager gets bitched out. Though CLC hates our hotel to start with.. because I usually have to call them to put the guy in their own system... Grr. CLC Is the bane of my nightshift somedays.

And Jaj, we have signs on both the batter machine & Right above the waffle maker (Bright red!)..

[ShugoAC]

2. Corporate Lodging Consultants can NOT know their rate, because what you're paying is MORE than CLC is being charged (I think that's right). Either way, you aren't getting told the rate, so stop griping at me. It's their policy, and I get reamed when I forget, so shut up!"

Our hotel received a fax about a month back from CLC that we could start telling people what our CLC rate was. *shrugs* But since it came in on my shift and we've received about a dozen corperate-y sounding letters with attached dirty glares in the past year for giving out rates..... I threw it away.

I usually just tell the people that the rates are different for each company CLC contracts with and it'd be impossible for me to tell them what they're paying, and to check their contract with CLC. Seems to get them off my back and gets them to accept the CLC receipt.

[MrSmiley]

2. Corporate Lodging Consultants can NOT know their rate, because what you're paying is MORE than CLC is being charged (I think that's right). Either way, you aren't getting told the rate, so stop griping at me. It's their policy, and I get reamed when I forget, so shut up!

*shrug* We have that policy with any 3rd party agency booking. That means travel agencies, online "lowest rate" websites, airlines, certain corporate agencies.... you don't get your rate. We just tell people it's all handled on their side of things. It happens sometimes that people forget to hide it but we have the option to do so up until and during check-in.

Generally they pay a lower $ value in exchange for sending a determined quota tier of business our months. We bill them. They can bill their clients whatever they like.

Based on 2nd hand experience, some of these rates THEIR clients are paying are higher than what we'd charge if they contacted OUR business directly.