This was a phone call I took today.
SC: "Yeah, I need a room for tonight, the last name is S-M-I-T-H."
Okay, he just assumes I have rooms available...lucky for him I do.
Me: "Is that your first name or last name?"
SC: "Um, last name."
Me: "Okay, and your first name?"
SC: "Bob. No, wait! That's not right....um....uh..."
O....M....G....it's one of GK's callers! Ack, there's no place to run to!
SC: "...that's my dad's name....my name....John. It's John. First name is John."
Oh yes, I can't wait to check this guy in. I think he's going to be a ...special case.
SC: "Yeah, I need a room for tonight, the last name is S-M-I-T-H."
Okay, he just assumes I have rooms available...lucky for him I do.
Me: "Is that your first name or last name?"
SC: "Um, last name."
Me: "Okay, and your first name?"
SC: "Bob. No, wait! That's not right....um....uh..."
O....M....G....it's one of GK's callers! Ack, there's no place to run to!
SC: "...that's my dad's name....my name....John. It's John. First name is John."

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