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Just got off the phone with a lady who said she'd lost her username and password for our website.
Now, we can't access anyone's user name or password, or even be sure if they've registered with the website. There's only one person in our department who can, and she's out for lunch.... So I "pretend" I'm the caller, put all their information into the Forgot Login page, and it comes back with a message "The credentials as entered cannot be verified" which makes me believe she's never set up an account.
When I tell her this, she insists that she's used the system before and something must be wrong with it today. She's tried 5 times to log in or to get her missing login information and nothing's working. I ask when she last was able to log in, and she says....
"Oh, I don't remember. It must have been four years ago."
The very best part? Even after I tell her that the system did not exist before August of this year, she keeps insisting that she used it to update information four years ago and that we (my agency, that is) has a problem we need to fix for her.
So now I have to wait for our wonderful IT woman to get back from lunch so she can work her magic secret behind-the-scenes voodoo and double-check that no, this person has never had a log-in for the website.... And then I get to call her back and argue some more about what she actually has to do to make it work.
Now, we can't access anyone's user name or password, or even be sure if they've registered with the website. There's only one person in our department who can, and she's out for lunch.... So I "pretend" I'm the caller, put all their information into the Forgot Login page, and it comes back with a message "The credentials as entered cannot be verified" which makes me believe she's never set up an account.
When I tell her this, she insists that she's used the system before and something must be wrong with it today. She's tried 5 times to log in or to get her missing login information and nothing's working. I ask when she last was able to log in, and she says....
"Oh, I don't remember. It must have been four years ago."
The very best part? Even after I tell her that the system did not exist before August of this year, she keeps insisting that she used it to update information four years ago and that we (my agency, that is) has a problem we need to fix for her.
So now I have to wait for our wonderful IT woman to get back from lunch so she can work her magic secret behind-the-scenes voodoo and double-check that no, this person has never had a log-in for the website.... And then I get to call her back and argue some more about what she actually has to do to make it work.
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