Ah, the fun of working in a call center. I particularly love it when I get a customer that demands something that is way beyond my control, and when I advise them of this, they demand a supervisor. When I worked for Bellsouth, some of my favorites were the ones that requested a phone line, or wanted DSL, yet no facilities existed to provide the service in the speedy manner they wanted. Usually, if a customer wants a second phone line, facilities need to exist, or it has to be put into PF status, also known as pending facilities. Sometimes it can take weeks before this is resolved, or sometimes it may take no time at all if someone disconnects their line, freeing up that facility.
Yet, whenever you explained this to a customer, it 99% of the time turned into a supervisor call. Customers look at it that if they speak with a supervisor, that supervisor can just wave their magic wand and make phone facilities appear out of thin air. The same thing happens with areas where DSL cannot be provided. It takes millions of dollars to install the facilities, plus technicians have to work a while to get them installed. Also, if you do not have a residence within 22,000 feet of a central office, it is literally impossible (unless they have a new way around this). Again, no matter how you explained this in detail, customers would demand a supervisor, again under the impression that the supervisor could just magically make it possible for the impossible to happen.
So, as I think to myself but cannot say to my customers, my supervisor is not God! If he were, believe me, he would not be doing this line of business, nor would he be existing as a normal person, but as a deity.
Yet, whenever you explained this to a customer, it 99% of the time turned into a supervisor call. Customers look at it that if they speak with a supervisor, that supervisor can just wave their magic wand and make phone facilities appear out of thin air. The same thing happens with areas where DSL cannot be provided. It takes millions of dollars to install the facilities, plus technicians have to work a while to get them installed. Also, if you do not have a residence within 22,000 feet of a central office, it is literally impossible (unless they have a new way around this). Again, no matter how you explained this in detail, customers would demand a supervisor, again under the impression that the supervisor could just magically make it possible for the impossible to happen.
So, as I think to myself but cannot say to my customers, my supervisor is not God! If he were, believe me, he would not be doing this line of business, nor would he be existing as a normal person, but as a deity.
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