Lady walks in to our lobby.
SL: I'd like to inquire about rates.
Me: Okay how long would you be looking at staying?
SL: Probably a couple of weeks. Do you have any weekly rates?
Me: Yes we do. It's $*** a week roughly.
SL: Oh, that's too much. Do you know how much the hotels across the road charge?
(Our "competition" across the highway are a couple of outdoor independently owned hotels that are pretty crummy and don't have to many amenities)
Me: I don't know specifically what they charge on a weekly basis. I'd have to call them.
SL: Okay, can I borrow a phone book?
Me: Sure. *hands her a phone book*
SL: Alright, *says the name of the first hotel and looks at me* where is your phone?
Me:
Um, I have to keep my main line open for calls coming into our hotel. Do you have a cell phone?
SL: Oh.....yes. I'll have to write down some numbers I guess.
(I let her borrow a pen and a piece of scrap paper and she writes a few numbers down)
Me: *as she's leaving* Have a good day!
SL: Sure.
Okay, seriously? Lady, I'm sorry our weekly rate isn't something you can afford at the moment, but I'm not going to let you use our main phone line, which our customers need to call in on to make reservations, to call our competitions about prices. It's 2010. Use your damn cell phone!
SL: I'd like to inquire about rates.
Me: Okay how long would you be looking at staying?
SL: Probably a couple of weeks. Do you have any weekly rates?
Me: Yes we do. It's $*** a week roughly.
SL: Oh, that's too much. Do you know how much the hotels across the road charge?
(Our "competition" across the highway are a couple of outdoor independently owned hotels that are pretty crummy and don't have to many amenities)
Me: I don't know specifically what they charge on a weekly basis. I'd have to call them.
SL: Okay, can I borrow a phone book?
Me: Sure. *hands her a phone book*
SL: Alright, *says the name of the first hotel and looks at me* where is your phone?
Me:

SL: Oh.....yes. I'll have to write down some numbers I guess.
(I let her borrow a pen and a piece of scrap paper and she writes a few numbers down)
Me: *as she's leaving* Have a good day!
SL: Sure.
Okay, seriously? Lady, I'm sorry our weekly rate isn't something you can afford at the moment, but I'm not going to let you use our main phone line, which our customers need to call in on to make reservations, to call our competitions about prices. It's 2010. Use your damn cell phone!

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