I work for a well known roadside assistance company who has clients from all kinds of insurance companies and vehicle brands,but pretty much every call is the same......It starts off with me trying to get information from the customer as to what type of roadside assistance they need (ex.tow,tire change,jumpstart...)but for some reason the customer always seems to think that they've called a magical mechanic line who can diagnose their car problem over the phone.....
ME: What type of service do you need today?
CUSTOMER: Well you can probably help me over the phone, Let me explain what's going on.....(blah blah blah)....6 months ago my car stalled out a little..then 3 days ago it made a funny sound......(blah blah blah)...
(they proceed to tell me the life story of the car)....and now when I try to start it makes this sound like "click click click".......or "chug chug chug"
ME (THINKING OF COURSE)- SO WHAT MAKES YOU THINK I CAN TELL YOU WHAT THE PROBLEM IS WITH UR CAR WHEN U MAKE THE NOISE WITH UR MOUTH, OR TRY TO PUT THE PHONE UP TO THE CAR.......I AM NOT A MECHANIC WHO CAN FIX UR CAR OVER THE PHONE, NOR CAN I DIAGNOSE THE PROBLEM WITH UR CAR BY THE SOUND UR MAKING WITH UR MOUTH.....SORRY IT DOESN'T WORK LIKE THAT.
I know we all wish car problems could be fixed with the magical formula, or that you could call up a 1800 # and get techhnical advice like it was a computer, but cars are a little different. I wish people would think before they picked up the phone!
ME: What type of service do you need today?
CUSTOMER: Well you can probably help me over the phone, Let me explain what's going on.....(blah blah blah)....6 months ago my car stalled out a little..then 3 days ago it made a funny sound......(blah blah blah)...
(they proceed to tell me the life story of the car)....and now when I try to start it makes this sound like "click click click".......or "chug chug chug"
ME (THINKING OF COURSE)- SO WHAT MAKES YOU THINK I CAN TELL YOU WHAT THE PROBLEM IS WITH UR CAR WHEN U MAKE THE NOISE WITH UR MOUTH, OR TRY TO PUT THE PHONE UP TO THE CAR.......I AM NOT A MECHANIC WHO CAN FIX UR CAR OVER THE PHONE, NOR CAN I DIAGNOSE THE PROBLEM WITH UR CAR BY THE SOUND UR MAKING WITH UR MOUTH.....SORRY IT DOESN'T WORK LIKE THAT.
I know we all wish car problems could be fixed with the magical formula, or that you could call up a 1800 # and get techhnical advice like it was a computer, but cars are a little different. I wish people would think before they picked up the phone!
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