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has a situation last night that went like this. this is a little SC and a little MIM
had two timed carry out orders. a timed order means we take the order at one time and the customer wants to pick it up at a much later time.
both orders were placed around 10:30 - 11pm (as I did not take these orders I really do not know the exact time frame) one was for pickup at midnight and the other was or 12:30am.
the 12:30am order was a no-show but the other order for pick up at midnight is the "interesting" one.
since we were slightly busy at the time I did not get the full story on this one until tonight.
Apparently the customer came in and tried to use one of those payday debt cards. the card came back declined for whatever reason. the customer "claimed" their paycheck (or whatever electronic funds transfer) SHOULD have been deposited/received/marked/verified via ACH around midnight. as in "WELL it happend at that time LAST MONTH". MOD is at a loss as to what to do except to say "Well unless you have some other payment NO food".
customer leaves and calls back a little later and the MOD and customer go back and forth. The MOD is in a generous mood and tells the customer if they can get the funds together by 1:10am (we close at 1am) they can get their food. Now normally we will NOT do transactions after close UNLESS the order was placed at the last minute (as in 15 - 20 minutes before we close).
the clock on the wall chimes 1am and we close. us closers get our work done and get ready to leave. the MOD needs to get their closing manger stuff done so the other driver volunteers to stay with the MOD (for security purposes as in 2 people must be in the building at all times) and I clock out and head out the door at 1:20am. by now we have discarded both orders (after waiting for the one to actually show up)
as I exit the store and head to my car I notice a man standing by our drive-thru window. I know the back door is closed and locked and I run to my car, get in and immediately lock my doors. I also call the other driver to let them and the MOD know there is someone outside the store. I quickly start my car and book out of the lot.
The other driver called me back about 30 minutes later and tells me this tale:
the guy started banging on the window for a while then goes to the back door and starts pounding away on it. the MOD calls the local police for obvious reasons ie. a strange person is attempting to physically break in to the store.
the cops roll up and questions the man. given the circumstances the cops puts the man up against the wall and frisks him. well he was there to pick up the midnight order (yeah a little late). sorry no food tonight. the man leaves and the cop takes a statement from the MOD and driver.
I assume the the MOD left a detailed note for the openning GM as to what had happened.
Man's wife calls the GM during the day and starts railing on him. threats to sue are thrown around cause the "cop was RUDE to my man" (and this is relevant WHY????) and "WELL MY MONEY SHOULD HAVE BEEN THERE IN MY ACCOUNT AT THAT TIME cause that is what happened last month" (deal with the fact that technology does NOT always work the way you want it to).
the resolution: after the GM and the area manager discuss the matter: they get a FREE PIZZA
which just reenforces the notion that yelling and screaming and threats and threats of lawsuits will get you what you want.
had two timed carry out orders. a timed order means we take the order at one time and the customer wants to pick it up at a much later time.
both orders were placed around 10:30 - 11pm (as I did not take these orders I really do not know the exact time frame) one was for pickup at midnight and the other was or 12:30am.
the 12:30am order was a no-show but the other order for pick up at midnight is the "interesting" one.
since we were slightly busy at the time I did not get the full story on this one until tonight.
Apparently the customer came in and tried to use one of those payday debt cards. the card came back declined for whatever reason. the customer "claimed" their paycheck (or whatever electronic funds transfer) SHOULD have been deposited/received/marked/verified via ACH around midnight. as in "WELL it happend at that time LAST MONTH". MOD is at a loss as to what to do except to say "Well unless you have some other payment NO food".
customer leaves and calls back a little later and the MOD and customer go back and forth. The MOD is in a generous mood and tells the customer if they can get the funds together by 1:10am (we close at 1am) they can get their food. Now normally we will NOT do transactions after close UNLESS the order was placed at the last minute (as in 15 - 20 minutes before we close).
the clock on the wall chimes 1am and we close. us closers get our work done and get ready to leave. the MOD needs to get their closing manger stuff done so the other driver volunteers to stay with the MOD (for security purposes as in 2 people must be in the building at all times) and I clock out and head out the door at 1:20am. by now we have discarded both orders (after waiting for the one to actually show up)
as I exit the store and head to my car I notice a man standing by our drive-thru window. I know the back door is closed and locked and I run to my car, get in and immediately lock my doors. I also call the other driver to let them and the MOD know there is someone outside the store. I quickly start my car and book out of the lot.
The other driver called me back about 30 minutes later and tells me this tale:
the guy started banging on the window for a while then goes to the back door and starts pounding away on it. the MOD calls the local police for obvious reasons ie. a strange person is attempting to physically break in to the store.
the cops roll up and questions the man. given the circumstances the cops puts the man up against the wall and frisks him. well he was there to pick up the midnight order (yeah a little late). sorry no food tonight. the man leaves and the cop takes a statement from the MOD and driver.
I assume the the MOD left a detailed note for the openning GM as to what had happened.
Man's wife calls the GM during the day and starts railing on him. threats to sue are thrown around cause the "cop was RUDE to my man" (and this is relevant WHY????) and "WELL MY MONEY SHOULD HAVE BEEN THERE IN MY ACCOUNT AT THAT TIME cause that is what happened last month" (deal with the fact that technology does NOT always work the way you want it to).
the resolution: after the GM and the area manager discuss the matter: they get a FREE PIZZA
which just reenforces the notion that yelling and screaming and threats and threats of lawsuits will get you what you want.
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