Inexplicably Enraged Customer.

[Dilorenzo]

A customer accused me of being rude once when I hadn't been. Only I didn't handle it as well as you, being an ill-tempered 16 year old at the time.

Yeeeeah, lost that job.

[Wickedly]

Thanks everyone, after reading all of your comments and getting some sleep, I feel much better. And the more I process it, the more she did seem to be missing a few marbles. Maybe she was upset at being in the store so late? Some people have anxieties about stuff like that. I guess that is the only excuse I could come up with for her behavior in which she wasn't a horrible person xD I won't be surprised if she does come in to talk to a manager though, and if she does it while I'm there, I have my version printed out already. I just hope she doesn't come to harangue me personally. I'll be calling the manager right away if she does. See how she likes that :P

I'm just baffled by people like her I guess. I'm used to being friendly and forthright. Even if I have a genuine complaint about something (usually a *really* messed up food order) I'm not mean about it if I choose to speak up, but I phrase it as "Oh, I think your fryer must be messed up" or "I guess you guys must be really busy" and I always say that I don't want anyone to get in trouble and I don't want a refund or a coupon or anything. Just that I wanted to let them know that something was off so they could fix it before someone did get evil towards them.

[AnaKhouri]

She was trying to bully you, and when you called her bluff (sure, here's my manager right now) she got angry.

Some people get off on trying to push others around and don't like it when you call them on it.

[Wickedly]

Update! I have vindication! The customer went crazy on a coworker a few weeks before. Additionally, the shoes the woman bought were left on hold for her for over THREE weeks, not one.

I also had another nice customer say nice things about me in another part of the store on the same day as this happened. *blows a raspberry at the crazy customer lady*

[Ironclad Alibi]

... Somewhere in this the customer had asked if she could use a __% off coupon, I believe I told her we would check. After we determined the price, she had tucked the coupon away, so I asked "Coupon?", and she handed it to us.

I believe it was at this time that she started calling me rude. ...

Maybe she thought the way you asked for the coupon was rude. Maybe she wanted you to say, "May I please have the coupon?"

[roguesqd]

bets that she was hoping to get the coupon discount, but not have to fork over the coupon so she could use it again

[Wickedly]

I said "Coupon?" in what I thought was a sweetly inquisitive way, but who knows. I think if she thought that was rude the response was completely disproportionate to what I did.

And maybe so roquesqd, but luckily the computer systems want things done in a certain order and prompt you to do other things, so to just give her the discount without the card would have required more time than for her to just fork over the coupon. (Which, if I remember correctly was already dated for that day and wouldn't be usable the next anyways.) Who knows?

I'm no longer worried about it. I was as very polite and sweet as apple pie. But if she comes back, I'm likely to just call my manager and let her deal with the difficult customer firsthand.

Maybe she'll earn herself a store ban ^^

[Megg]

Welcome to Customers Suck, and I hope you are one of the lucky ones whose manager has a spine. It didn't sound to me like you were rude. The customer, on the other hand ... what a wench! Oh, I'm sorry, that insults wenches. Well, she's something, anyway!

[technical.angel]

:: points Wenchie to the thread for the entertainment value. ::