early check in

[vacation_rentals_suck]

Guest: Dave, I am coming in two weeks and would like an early check in

Me: we wont know about that until the day of arrival

Guest: ok well I need to know

Me: I am sorry we wont know until that day

Guest: well how likely am I to get in early?

Me: we dont know until the day of arrival

Guest: well if I call two or three days before, can you tell me then?

Me: we dont know until the day of arrival

Guest: I mean surely you must have some idea

Me: no ma'am

Guest: you're very rude and unhelpful....I just dont feel like you really care

Me: sorry you feel that way

Guest: can I speak to your manager?

Me: sure one moment

[Setsunaela]

I just absolutely LOVE the fact that customers insist on believing that you CAN give them what you want, they just have to whine about it JUST ENOUGH

[Bright_Star]

What part of "We don't know until the day of arrival" don't they understand??

[Midnight]

Rude = Tellings people facts apparently. Helpful = Accommodating their every whim no matter how unrealistic it may be.

[Mondestrucken]

There was the lady who called the DMV: "I am planning to be there this afternoon at 2:30. Will you be busy then?"

Me: "I don't know, ma'am. Typically this office is very busy between 1:30 to 3:30. Our average wait time in the afternoon is 25 - 30 minutes."

It: "But it could be more than that."

Me: "I'm afraid so, yes. I have no way of knowing."

It: "But I could also get waited on less than that."

Me: "It is very possible."

It: "Why won't you just tell me how long I will have to wait?"

Me (Because I am not psychic?): "I don't know how long it will be, ma'am."

It: "So, if I take off from work for only half an hour, but it takes longer, then I get in trouble at work. But if I take off the rest of the day and I am in and out, then I will have wasted a lot of time!"

Me (Seriously? This person is complaining that she might not have to wait?): "I have no way to know what is going to happen in 4 hours."

It: "Well, what might make it longer than 30 minutes?"

Me (slightly starting to lose it, which means the sarcasm comes out): "Well, staff might be tied up on the phone answering pointless questions."

It (totally over her head - dear lord, this woman is dim): "Well, I don't understand why you can't just give me an exact number." Click.

I want to get a rubber stamp made that reads: TOO DUMB TO DRIVE

[chainedbarista]

*sees midnight's av* oooh, cute widdle cuddly wuddly!

what?

yep; we're only doing our job when they get absolutely everything they desire, including rose petals leading them to their vacation abode.

[AtDIelement]

Me (slightly starting to lose it, which means the sarcasm comes out): "Well, staff might be tied up on the phone answering pointless questions."

Just for the record... That was awesome.

[Captain Trips]

What part of "We don't know until the day of arrival" don't they understand??

The part where Dave isn't giving them the answer they want to hear?

[wagegoth]

I want to get a rubber stamp made that reads: TOO DUMB TO DRIVE

I really wish they would do that here. "Sorry, ma'am, your stupidity is too dangerous a threat for other drivers. Your license is cancelled."

Of course, they'd still drive, but it's a nice dream.

[Mr Hero]

Interestingly enough, I've never gotten this particular problem. I've had guests ask if checking in early would be a problem. I tell them that we can try, but I cannot promise an early checkin. It usually depends on how business is the night before. If we sell out, it'll be nearly impossible to do an early checkin.