How To Influence People

[RootedPhoenix]

Damn - that's bad. Isn't there any equipment that limits the maximum noise put out by headphones?

It exists. Unfortunately, I don't know how expensive it would be to outfit an entire call center with it. It's certainly worth the expense.

[Darkforge]

we tried limiters but rep's complained that they couldn't hear customers as it was too quiet so they didn't get put in place.

thankfully we can set our voice volume and the volume of what we hear separately on our equipment so its standard policy that when the reps dial out they turn the volume to their headphones down and slowly turn it up until they can hear the customer correctly. It also helps so you don't get deafened when you dial a fax number by mistake.

that all aside, the Rep who'se ear drum ruptured was on his way from recovering from an ear infection so it probably would have just deafened a normal rep, but its still not funny