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....or why you shouldn't be reading Customers Suck before going out to speak to a sucky customer.
Customer was in yesterday to title and register a car in his name. Clerk asked him, "Are you related to the seller in any way?" His answer: No (and he admitted that she had asked him that).
Came back today. He just realized, he is related to the seller. She is his sister! So now he wants us to give him back his money he paid for taxes, and he wants to use the plate she had on the car, so give him back that money as well.
Our response:
No, sir, if you want a refund on the taxes, you now have to deal with Treasury. Here's the form and good luck on that! (Cause you ain't gonna get it. Anyone who can't remember who their sister is is about to be sliced and diced by the Treasury Department).
As for the plate? You can transfer a plate from another person into your name, but by law here, it must be done the same time you transfer the title, or the old plate is no longer available.
And he has the nerve to look me in the eye, and say, "I don't know where my head was at." Please, dude, do not feed me straight lines when I have just been reading Customers Suck. Biting my lip so hard I almost bled, I came this close to replying, "Oh, your proctologist called -- he just located it."
Customer was in yesterday to title and register a car in his name. Clerk asked him, "Are you related to the seller in any way?" His answer: No (and he admitted that she had asked him that).
Came back today. He just realized, he is related to the seller. She is his sister! So now he wants us to give him back his money he paid for taxes, and he wants to use the plate she had on the car, so give him back that money as well.
Our response:
No, sir, if you want a refund on the taxes, you now have to deal with Treasury. Here's the form and good luck on that! (Cause you ain't gonna get it. Anyone who can't remember who their sister is is about to be sliced and diced by the Treasury Department).
As for the plate? You can transfer a plate from another person into your name, but by law here, it must be done the same time you transfer the title, or the old plate is no longer available.
And he has the nerve to look me in the eye, and say, "I don't know where my head was at." Please, dude, do not feed me straight lines when I have just been reading Customers Suck. Biting my lip so hard I almost bled, I came this close to replying, "Oh, your proctologist called -- he just located it."
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