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So, apparently, I ruined this woman's day. It makes me so incredibly happy at this point. ^_^
EW calls in this morning... something minor was entered incorrectly on a listing of hers and she needs it fixed ASAP. She says that the system wouldn't let her fix it (which means user error since there is NO reason she can't fix it herself) so I tell her to fax or email us in the correction and I'll be happy to take care of it for her.
No, that's not good enough. I need to do it over the phone. I explain that I can't make any changes over the phone... we need documentation to protect ourselves legally. She insists that I make the change over the phone since she'll have to drive 45 minutes to her office to fax us the change. I suggest that she go to a local public library or a friend's house and use their computer to send us an email with the correction. (NOTE: Her specific work email can be accessed through a website.) She insists that she'll have to drive to her office...
Which leads me to believe, of course, that she has no friends and has been banned from any establishment that provides public computer use.
She then tells me that she understands the legality, but that I need to check with someone to see if I can make the change over the phone, because she needs this done IMMEDIATELY! I answer that I will be happy to talk to my manager... tomorrow... but that I'm the only one in the office today, and I can't make any changes over the phone.
Fast Forward 2.5 hours, I finally get the correction faxed to me. With a nasty note, going on about how I was unwilling to make the change over the phone and forced her to drive into the office, and that I ruined her day!
EDIT: Since I posted this and corrected the listing, she sent in a nasty email AND called in as well, since apparently a nasty fax wasn't enough nastiness. When she called, I explained that the correction had been made, and then she bitched at me because it took so long to be corrected! I corrected it less than 20 minutes after she sent the fax in.
EW calls in this morning... something minor was entered incorrectly on a listing of hers and she needs it fixed ASAP. She says that the system wouldn't let her fix it (which means user error since there is NO reason she can't fix it herself) so I tell her to fax or email us in the correction and I'll be happy to take care of it for her.
No, that's not good enough. I need to do it over the phone. I explain that I can't make any changes over the phone... we need documentation to protect ourselves legally. She insists that I make the change over the phone since she'll have to drive 45 minutes to her office to fax us the change. I suggest that she go to a local public library or a friend's house and use their computer to send us an email with the correction. (NOTE: Her specific work email can be accessed through a website.) She insists that she'll have to drive to her office...
Which leads me to believe, of course, that she has no friends and has been banned from any establishment that provides public computer use.
She then tells me that she understands the legality, but that I need to check with someone to see if I can make the change over the phone, because she needs this done IMMEDIATELY! I answer that I will be happy to talk to my manager... tomorrow... but that I'm the only one in the office today, and I can't make any changes over the phone.
Fast Forward 2.5 hours, I finally get the correction faxed to me. With a nasty note, going on about how I was unwilling to make the change over the phone and forced her to drive into the office, and that I ruined her day!
EDIT: Since I posted this and corrected the listing, she sent in a nasty email AND called in as well, since apparently a nasty fax wasn't enough nastiness. When she called, I explained that the correction had been made, and then she bitched at me because it took so long to be corrected! I corrected it less than 20 minutes after she sent the fax in.
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