This lady knows them.
So we write rain checks in our store for items that are out of stock but supposed to be on sale. Since our sales only last a week. That way, our customers can come back, pick up the item, and get the sales price (we keep a copy of the rain check so they can't alter it and put in what ever the fuck they want)
Well here's how it used to work. We would write the rain check, if it was an expensive item the customer would pay for it, if not they would go on their merry way, and the following week, when the item came in we would yank it stick our copy to it, stick it in the classroom and call the customer to let them know their (item) came in. And wait....and wait...and wait...until they came and got it.
Well we had a big problem ((haha two months in and we are already having problems)) with rain checks not being redeemed, or people coming in and changing their mind and having to go through the HELL of returning a rain checked item ((which is apparently harder than a normal return.... who knew?)) SO our class room was full of crap and corporate decided... no mas.
So this is how it now works.... we write the rain check, give a copy to the customer, keep a copy in the nifty folder. Most people only want one or two of something, we are going to be ordering it anyway. If it is a special order ((I want 500 rhinestone letter "G" in periwinkle blue)) then the manager has to approve it and sign off on it. The customers do not have to pre-pay, and we no longer call when the items come in ((except on special orders)) We tell them when the items will be on the shelves and that they can call in and check if they would like.
...Well... this lady found that "TOTALLY UNACCEPTABLE!" She ranted at my coworker and myself for a good 10 minutes about how it was unacceptable not to call customers, how it was horrible customer service, how she had never been so insulted. She wanted us to know she would be calling corporate TONIGHT and they would be hearing about this, and how our manager was competent(when I offered to go get my manager for her) and she would much rather go straight to the top and she had friends you know, important people friends, and we would be hearing about this again!
now granted I can kind of understand her point of view... cause I know I don't want to be driving back and forth every week to find out if what I wanted was in stock or not... but hell how hard is it to pick up a phone and call. The rain checks aren't a promise that "oh we will get this in just for you and bow at your feet" ((with the exception of special orders of course)) they are simply a document that gives you the ability to come back ((with in 60 days)) and pick up the item we were sold out of for the sale price you missed. Want to know how many rain checks I have a day...at least 5-15, that's a lot by the time our freight comes in.... personally I am relieved not to have to call 30+ people every Tuesday just to say "Hey so we got more shit... come get it"
....A bonus Smile.... I went and told my manager about said rant after the lady left, and warned her that she was calling corporate to complain. Her response.
She laughed her ASS off and said "She can call till she's blue in the face" ^_^ made me giggle.
So we write rain checks in our store for items that are out of stock but supposed to be on sale. Since our sales only last a week. That way, our customers can come back, pick up the item, and get the sales price (we keep a copy of the rain check so they can't alter it and put in what ever the fuck they want)
Well here's how it used to work. We would write the rain check, if it was an expensive item the customer would pay for it, if not they would go on their merry way, and the following week, when the item came in we would yank it stick our copy to it, stick it in the classroom and call the customer to let them know their (item) came in. And wait....and wait...and wait...until they came and got it.
Well we had a big problem ((haha two months in and we are already having problems)) with rain checks not being redeemed, or people coming in and changing their mind and having to go through the HELL of returning a rain checked item ((which is apparently harder than a normal return.... who knew?)) SO our class room was full of crap and corporate decided... no mas.
So this is how it now works.... we write the rain check, give a copy to the customer, keep a copy in the nifty folder. Most people only want one or two of something, we are going to be ordering it anyway. If it is a special order ((I want 500 rhinestone letter "G" in periwinkle blue)) then the manager has to approve it and sign off on it. The customers do not have to pre-pay, and we no longer call when the items come in ((except on special orders)) We tell them when the items will be on the shelves and that they can call in and check if they would like.
...Well... this lady found that "TOTALLY UNACCEPTABLE!" She ranted at my coworker and myself for a good 10 minutes about how it was unacceptable not to call customers, how it was horrible customer service, how she had never been so insulted. She wanted us to know she would be calling corporate TONIGHT and they would be hearing about this, and how our manager was competent(when I offered to go get my manager for her) and she would much rather go straight to the top and she had friends you know, important people friends, and we would be hearing about this again!
now granted I can kind of understand her point of view... cause I know I don't want to be driving back and forth every week to find out if what I wanted was in stock or not... but hell how hard is it to pick up a phone and call. The rain checks aren't a promise that "oh we will get this in just for you and bow at your feet" ((with the exception of special orders of course)) they are simply a document that gives you the ability to come back ((with in 60 days)) and pick up the item we were sold out of for the sale price you missed. Want to know how many rain checks I have a day...at least 5-15, that's a lot by the time our freight comes in.... personally I am relieved not to have to call 30+ people every Tuesday just to say "Hey so we got more shit... come get it"
....A bonus Smile.... I went and told my manager about said rant after the lady left, and warned her that she was calling corporate to complain. Her response.
She laughed her ASS off and said "She can call till she's blue in the face" ^_^ made me giggle.
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