Ok, just to start this off, I work at GNC at one of my local malls and here's how the conversation went with a snotty lady tonight:
Me: Hello ma'am is there anything I can help you find?
Customer (in a snotty tone): Yes, do you have any low carb?
Me: I don't understand what you're saying, low carb what?
Customer (getting nasty): Low carb!!!! Do you have any LOW CARB?!
Me: Ma'am, I don't understand exactly what you're looking for, can you elaborate? I'm rather new.
Customer (raising voice): LOW CARB! Do you have low carb? You have all sorts of sections in here, don't you have a low carb section??! I just want a low carb candy bar!
Me: Well, ma'am, we don't sell low carb candy bars. In fact, we don't sell any candy bars. We do sell protein bars with low carbs.
Customer (now causing everyone to stare): Where's your manager?!
Me (getting annoyed): He went home for the night ma'am. I'm sorry. Would you like to speak to my co-worker over there?
Customer: No! I just want a damn low carb candy bar! Show me where they are, or call your manager!!
Me (gritting my teeth): Ma'am, I just told you we don't have any low carb candy bars, and my manager is at home for the night, I can't call him unless it's an emergency.
Customer: Is there any other health stores in this damn mall?
Me: Yes ma'am, Vitamin World
Customer: Where the H*LL IS THAT?!
Me (finally not able to take anymore): If you'll just turn around and look across the hall, it's over there, I'm sure they'll be glad to tell you that they don't sell them either
Customer: Fine. I'm not shopping here again.
Me: That's fine ma'am, have a wonderful evening.
(Customer get huffy and storms out)
That was 10 minutes wasted of my time with that woman. If she'd just said what she wanted when we first spoke, I don't think we would have had to deal with that b.s. UGH customers can be jerks at times.
Me: Hello ma'am is there anything I can help you find?
Customer (in a snotty tone): Yes, do you have any low carb?
Me: I don't understand what you're saying, low carb what?
Customer (getting nasty): Low carb!!!! Do you have any LOW CARB?!
Me: Ma'am, I don't understand exactly what you're looking for, can you elaborate? I'm rather new.
Customer (raising voice): LOW CARB! Do you have low carb? You have all sorts of sections in here, don't you have a low carb section??! I just want a low carb candy bar!
Me: Well, ma'am, we don't sell low carb candy bars. In fact, we don't sell any candy bars. We do sell protein bars with low carbs.
Customer (now causing everyone to stare): Where's your manager?!
Me (getting annoyed): He went home for the night ma'am. I'm sorry. Would you like to speak to my co-worker over there?
Customer: No! I just want a damn low carb candy bar! Show me where they are, or call your manager!!
Me (gritting my teeth): Ma'am, I just told you we don't have any low carb candy bars, and my manager is at home for the night, I can't call him unless it's an emergency.
Customer: Is there any other health stores in this damn mall?
Me: Yes ma'am, Vitamin World
Customer: Where the H*LL IS THAT?!
Me (finally not able to take anymore): If you'll just turn around and look across the hall, it's over there, I'm sure they'll be glad to tell you that they don't sell them either
Customer: Fine. I'm not shopping here again.
Me: That's fine ma'am, have a wonderful evening.
(Customer get huffy and storms out)
That was 10 minutes wasted of my time with that woman. If she'd just said what she wanted when we first spoke, I don't think we would have had to deal with that b.s. UGH customers can be jerks at times.
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