As the title says, I "stole" a penny from a customer. Here's how it went....
I completed a cash transaction and handed the lady her change back. With a suspicous look, she inspects her change carefully and then informs me that I shorted her 1 cent.
Me: I'm sorry about that, Ma'am.
Customer: Well, aren't you going to do anything about it?
Me: Well, I have to wait until my drawer opens again. I'm very sorry about that. I thought I gave you the right amount of change.
Customer: But you owe me a penny!
Me: As soon as I open the drawer again, Ma'am, I will give you a penny.
Customer: I have somewhere I have to be.
Me: Ok, let me call my manager up here, Ma'am, and I will get you the penny I owe you.
Customer: Just forget it!
She walks away, then stops and gives me a nasty look.
Customer: I guess this is how you guys make your money, huh?! Stealing from customers?!
Then she storms out, and I call to her, "whatever".
Ok, wtf is that all about?! I mean, I made an honest mistake, and I even offered to call a manager up front. How can she accuse me of stealing like that?! And anyways, it was 1 lousy cent! You can't buy anything with a penny anymore! It really makes me mad when people assume we are stealing from them, all because of an honest mistake, and when its only a few cents!
I completed a cash transaction and handed the lady her change back. With a suspicous look, she inspects her change carefully and then informs me that I shorted her 1 cent.
Me: I'm sorry about that, Ma'am.
Customer: Well, aren't you going to do anything about it?
Me: Well, I have to wait until my drawer opens again. I'm very sorry about that. I thought I gave you the right amount of change.
Customer: But you owe me a penny!
Me: As soon as I open the drawer again, Ma'am, I will give you a penny.
Customer: I have somewhere I have to be.
Me: Ok, let me call my manager up here, Ma'am, and I will get you the penny I owe you.
Customer: Just forget it!
She walks away, then stops and gives me a nasty look.
Customer: I guess this is how you guys make your money, huh?! Stealing from customers?!
Then she storms out, and I call to her, "whatever".
Ok, wtf is that all about?! I mean, I made an honest mistake, and I even offered to call a manager up front. How can she accuse me of stealing like that?! And anyways, it was 1 lousy cent! You can't buy anything with a penny anymore! It really makes me mad when people assume we are stealing from them, all because of an honest mistake, and when its only a few cents!
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