Kinda a low level of suckyness, but I haven't been at my best this week so I'm feeling it more, I guess. Thought I'd post it and see what stories others had like these.
I'm ready to strangle these kids. We had, like, *four* kids walk in yesterday:
<knock in doorway>
<look up to see generic 20 year-old with backpack standing there>
ST: Um, I wanted to see about my laptop?
ME:OK, Sure!
<looks at student expectantly>
<student stands there with blank expression>
<....>
Finally:
ME WHAT IS YOUR NAME????
ST: Blagdah Vovodovitch.
< I look through paperwork folder>
ME: OK, it's still being repaired. It should be back early next week.
ST: OK.
The last one walked in and asked:
" I wanted to check on my laptop situation."
<Looks at Bryan>
<Bryan looks at me, because apparently she has a laptop being repaired, which is my bailiwick. I don't recognize her AT ALL, but we have *so* much sh*t going on now I can't remember everything anymore>
<I look at student>
"I'm Lurikeeka Marissamonimoto, Laura Aufline was supposed to talk to you about my computer."
Oh, she's *buying* a computer, through financial aid. So this is *Bryan's* customer.
This has been a peeve with my for a while now. Do you walk in Dr. Smith's office, and tell the receptionist, "I'm here to see the doctor"? NO. She ASSUMES you're not coming to her window to place $20 on Mother Love Bone to show in the 2nd. The information needed is WHO YOU ARE. I wouldn't walk in to my garage and ask, "Is my car ready?", I say, "I'm Plague*Star and I want to see if my 1988 Rolls Royce is ready." So, why do you walk in my office and ask a *dumb* question like "Is my laptop fixed?" Ah, you're the one who wanted a *laptop* *fixed*, unlike all those others who brought in *mainframes* to be *broken*.
I feel like putting a sign on the door:
WHO ARE YOU? You know (hopefully!), WE DON'T. PLEASE TELL US YOUR NAME.
But I don't think Management would probably like it. It's sad, we are just a little to big to remember everybody personally, and too small to be totally impersonal "Please scan your repair ticket at the kiosk in the hallway".
I guess this must happen other places:
"I'm here for my pizza."
"Is my suit ready yet?"
"Did you get more of my favorite dressing?"
I guess the suck is that the customer is assuming that you remember/recognize them, so it's awkward when you then have to ask them who they are. Still, if you've been in enough that I *do* recognize you, Scott "I wrecked my laptop again" Smith, you are *not* producing "warm and fuzzy" pheromones in my body when you appear in the doorway clutching your mangled and disemboweled laptop again. No, quite the opposite, I assure you.
P*S
I'm ready to strangle these kids. We had, like, *four* kids walk in yesterday:
<knock in doorway>
<look up to see generic 20 year-old with backpack standing there>
ST: Um, I wanted to see about my laptop?
ME:OK, Sure!
<looks at student expectantly>
<student stands there with blank expression>
<....>
Finally:
ME WHAT IS YOUR NAME????
ST: Blagdah Vovodovitch.
< I look through paperwork folder>
ME: OK, it's still being repaired. It should be back early next week.
ST: OK.
The last one walked in and asked:
" I wanted to check on my laptop situation."
<Looks at Bryan>
<Bryan looks at me, because apparently she has a laptop being repaired, which is my bailiwick. I don't recognize her AT ALL, but we have *so* much sh*t going on now I can't remember everything anymore>
<I look at student>
"I'm Lurikeeka Marissamonimoto, Laura Aufline was supposed to talk to you about my computer."
Oh, she's *buying* a computer, through financial aid. So this is *Bryan's* customer.
This has been a peeve with my for a while now. Do you walk in Dr. Smith's office, and tell the receptionist, "I'm here to see the doctor"? NO. She ASSUMES you're not coming to her window to place $20 on Mother Love Bone to show in the 2nd. The information needed is WHO YOU ARE. I wouldn't walk in to my garage and ask, "Is my car ready?", I say, "I'm Plague*Star and I want to see if my 1988 Rolls Royce is ready." So, why do you walk in my office and ask a *dumb* question like "Is my laptop fixed?" Ah, you're the one who wanted a *laptop* *fixed*, unlike all those others who brought in *mainframes* to be *broken*.
I feel like putting a sign on the door:
WHO ARE YOU? You know (hopefully!), WE DON'T. PLEASE TELL US YOUR NAME.
But I don't think Management would probably like it. It's sad, we are just a little to big to remember everybody personally, and too small to be totally impersonal "Please scan your repair ticket at the kiosk in the hallway".
I guess this must happen other places:
"I'm here for my pizza."
"Is my suit ready yet?"
"Did you get more of my favorite dressing?"
I guess the suck is that the customer is assuming that you remember/recognize them, so it's awkward when you then have to ask them who they are. Still, if you've been in enough that I *do* recognize you, Scott "I wrecked my laptop again" Smith, you are *not* producing "warm and fuzzy" pheromones in my body when you appear in the doorway clutching your mangled and disemboweled laptop again. No, quite the opposite, I assure you.
P*S
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