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The joys of the telephone
Ah, yes, the return of the MC's posts. Hah. As a reminder to all I work at the green apron coffee shop, my store has both lobby and drive thru.
Now, one of the (only) things I will chalk up to big green apron is that all the stores in a district (or at least our district) will watch each other's backs and help each other out as much as possible. Well, one of our favorite other managers calls the store up and speaks with our manager, "Don". After he gets off the phone Don tells us all that a couple of women were just up at other manager's store and tried to pull the whole "we called here the other day and so-and-so said that we could have our 6 drinks re-made" scam. They got shot down when they could provide absolutely NO details further than that. So, the rest of us are pretty amused, and actually hoping these two will come in so we can have a bit of entertainment. They didn't disappoint
. I kid you not, 5 minutes after the phone call I hear the ding that means someone pulled up to the box, and I hear the immediate silence that means they pulled past the box and for whatever reason think they're enough of a speshul snowflake they can come right up to the window. I go over to see what's up, and lo and behold it's two women. My spirits lift a little:
Me: Hi, can I help you?
Passenger: Yeah, can we speak with your manager?
DING DING DING! I go over and get Don with a smirk, and he saunters over. I wanted SO BADLY to stick around and try to eavesdrop, but there was work to be done. 10 minutes go by and they only leave when we start getting other customers. Don just turns around and gives the "storytime" smile and simply says, "it was them."
Apparently they tried to say that they had called the store yesterday and a man whose name they forgot said that they could get compensation because their six drink order had been completely wrong. Convenient. Oh, but don't worry, they weren't mad or anything, and in fact they just wanted two of the drinks re-made and they'd be more than happy to simply accept 4 free drink coupons instead of the other drinks. I really wish I could've heard how they were shot down here, but apparently they also tried this little gem: "Well, I don't remember what his name was, but he was the store manager, so you don't have to worry about that." Um....Earth to idiot: you just ASKED to speak to the manager, he's standing right there in front of you and he didn't work at all yesterday. I honestly wish I'd gotten to deal with it, I was actually prepared with this little gem: "Okay ladies, let's call a spade a spade. You were up at (other location) 5 minutes ago. The manager there called us and warned us about you, and I'd say by now he's been able to call...ohhh..every store in a 10 mile radius at least. You may as well just pack it in and call it a day."
Good times. Good times.
Now, one of the (only) things I will chalk up to big green apron is that all the stores in a district (or at least our district) will watch each other's backs and help each other out as much as possible. Well, one of our favorite other managers calls the store up and speaks with our manager, "Don". After he gets off the phone Don tells us all that a couple of women were just up at other manager's store and tried to pull the whole "we called here the other day and so-and-so said that we could have our 6 drinks re-made" scam. They got shot down when they could provide absolutely NO details further than that. So, the rest of us are pretty amused, and actually hoping these two will come in so we can have a bit of entertainment. They didn't disappoint
. I kid you not, 5 minutes after the phone call I hear the ding that means someone pulled up to the box, and I hear the immediate silence that means they pulled past the box and for whatever reason think they're enough of a speshul snowflake they can come right up to the window. I go over to see what's up, and lo and behold it's two women. My spirits lift a little:Me: Hi, can I help you?
Passenger: Yeah, can we speak with your manager?
DING DING DING! I go over and get Don with a smirk, and he saunters over. I wanted SO BADLY to stick around and try to eavesdrop, but there was work to be done. 10 minutes go by and they only leave when we start getting other customers. Don just turns around and gives the "storytime" smile and simply says, "it was them."
Apparently they tried to say that they had called the store yesterday and a man whose name they forgot said that they could get compensation because their six drink order had been completely wrong. Convenient. Oh, but don't worry, they weren't mad or anything, and in fact they just wanted two of the drinks re-made and they'd be more than happy to simply accept 4 free drink coupons instead of the other drinks. I really wish I could've heard how they were shot down here, but apparently they also tried this little gem: "Well, I don't remember what his name was, but he was the store manager, so you don't have to worry about that." Um....Earth to idiot: you just ASKED to speak to the manager, he's standing right there in front of you and he didn't work at all yesterday. I honestly wish I'd gotten to deal with it, I was actually prepared with this little gem: "Okay ladies, let's call a spade a spade. You were up at (other location) 5 minutes ago. The manager there called us and warned us about you, and I'd say by now he's been able to call...ohhh..every store in a 10 mile radius at least. You may as well just pack it in and call it a day."
Good times. Good times.
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