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Just had this call a few minutes ago. She was that special kind of stupid.
In order to understand this, you have to have seen this new Alltell commercial. In these commercials, the big four cell companies are represented by four goofy dudes who are supposed to be salesmen for the companies. There's a guy for T-Mobile, one for Verizon, one for Sprint, and one for Cingular. They're always trying to one-up the Alltell guy. In the newest commercial, they come running into the Alltell store, and the T-Mobile guy gleefully announces that "We have made it so our customers can talk to five friends for free!" Which refers to a new program T-Mobile launched to do battle with Alltell's "My Circle" program. Alltell Guy quickly points out the bad parts to T-Mobile's plan: no mobile-to-mobile minutes. The four of them skulk out of the store, beaten and angry at T-Mobile guy.
Okay on to the call. I answer. This is as best to word-for-word as I can remember. (It is important to remember that I DO NOT sell T-Mobile. I sell for one of the other big four, but not that particular company.)
Me = Me
L = Lady
L = "So you have it so you can talk to five friends on any network now?"
Me = "I think you are thinking of T-Mobile. We only sell Big Yellow Company."
L = "Well, on the commercial, the guy says how 'we' made it so customers could talk to any five for free, and the Big Yellow Company guy was there too."
Me = "That's an Alltell commercial, ma'am."
L = "I know. But he said 'we.'"
Me = "Ma'am, he was the T-Mobile represenative. He was talking about T-Mobile."
L = "No, he said 'we.' He was talking about all four of them."
Me = "Ma'am, I know for a fact that is a T-Mobile program. They've been advertising it heavily..."
L = "Okay, then why would the guy say 'we' if he was ONLY talking about T-Mobile?"
Me = "I don't know, ma'am. It's an Alltell commercial. We cannot control their commercials. But we don't have a program like that yet."
L = "Well, WILL you?"
Me = "I don't know, ma'am." What I wanted to say here was "Gee, I don't know, let me speak with my magic effing eight ball, you dimwit!
L = "Well that just sucks for you. You're going to lose a lot of customers."
Me = "We have many other services that folks find most helpful available now. And besides, if you sign onto that program with T-Mobile, you cannot have their mobile-to-mobile, and it costs an extra $40 on top of your rate plan."
L = "You think ANYBODY can beat talking to five friends for FREE?"
Me = "Ma'am, it's not free. It costs $40 a month."
L = "I don't care. I don't have any friends on T-Mobile. I wouldn't want their mobile-to-mobile."
I start to ask if the majority of her friends are with one company. Because if they are, might as well sign with that company and get the mobile-to-mobile with them. But she decided she was done, I guess.
L = "So you don't know if you're gonna get it?"
Me = "No, we don't generally know until right before a program is released."
L = "I see. You've been very helpful. Bye." *CLICK*
Has anyone on here seen this commercial???? Were you confused by it like this lady was? 'Cause I wasn't. Am I just weird????
In order to understand this, you have to have seen this new Alltell commercial. In these commercials, the big four cell companies are represented by four goofy dudes who are supposed to be salesmen for the companies. There's a guy for T-Mobile, one for Verizon, one for Sprint, and one for Cingular. They're always trying to one-up the Alltell guy. In the newest commercial, they come running into the Alltell store, and the T-Mobile guy gleefully announces that "We have made it so our customers can talk to five friends for free!" Which refers to a new program T-Mobile launched to do battle with Alltell's "My Circle" program. Alltell Guy quickly points out the bad parts to T-Mobile's plan: no mobile-to-mobile minutes. The four of them skulk out of the store, beaten and angry at T-Mobile guy.
Okay on to the call. I answer. This is as best to word-for-word as I can remember. (It is important to remember that I DO NOT sell T-Mobile. I sell for one of the other big four, but not that particular company.)
Me = Me
L = Lady
L = "So you have it so you can talk to five friends on any network now?"
Me = "I think you are thinking of T-Mobile. We only sell Big Yellow Company."
L = "Well, on the commercial, the guy says how 'we' made it so customers could talk to any five for free, and the Big Yellow Company guy was there too."
Me = "That's an Alltell commercial, ma'am."
L = "I know. But he said 'we.'"
Me = "Ma'am, he was the T-Mobile represenative. He was talking about T-Mobile."
L = "No, he said 'we.' He was talking about all four of them."
Me = "Ma'am, I know for a fact that is a T-Mobile program. They've been advertising it heavily..."
L = "Okay, then why would the guy say 'we' if he was ONLY talking about T-Mobile?"
Me = "I don't know, ma'am. It's an Alltell commercial. We cannot control their commercials. But we don't have a program like that yet."
L = "Well, WILL you?"
Me = "I don't know, ma'am." What I wanted to say here was "Gee, I don't know, let me speak with my magic effing eight ball, you dimwit!
L = "Well that just sucks for you. You're going to lose a lot of customers."
Me = "We have many other services that folks find most helpful available now. And besides, if you sign onto that program with T-Mobile, you cannot have their mobile-to-mobile, and it costs an extra $40 on top of your rate plan."
L = "You think ANYBODY can beat talking to five friends for FREE?"
Me = "Ma'am, it's not free. It costs $40 a month."
L = "I don't care. I don't have any friends on T-Mobile. I wouldn't want their mobile-to-mobile."
I start to ask if the majority of her friends are with one company. Because if they are, might as well sign with that company and get the mobile-to-mobile with them. But she decided she was done, I guess.
L = "So you don't know if you're gonna get it?"
Me = "No, we don't generally know until right before a program is released."
L = "I see. You've been very helpful. Bye." *CLICK*
Has anyone on here seen this commercial???? Were you confused by it like this lady was? 'Cause I wasn't. Am I just weird????
Wow.
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