Psst. Never evah tell a customer it might be coming in tomorrow. They ALWAYS say YOU PROMISED it would be here and you'd give me a 99% discount and you'll buy me a unicorn too. They always have their head up their asses.
So, when your boss said 5days to DC, and you know normal DC to stores is 1 week...I'd tell the customer "oh, we rec'd note that it would be about 3 weeks before its here. Want me to take your number so I can call you when the shiny little gadget arrives?"
And if it's in after 15 days, you look like magic. If it takes 21, your ass is covered.
So, when your boss said 5days to DC, and you know normal DC to stores is 1 week...I'd tell the customer "oh, we rec'd note that it would be about 3 weeks before its here. Want me to take your number so I can call you when the shiny little gadget arrives?"
And if it's in after 15 days, you look like magic. If it takes 21, your ass is covered.
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