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Starting to see more customers, but also more of the impatient variety. People are buying, but my store actually loses money when we sell computers alone because of no markup; we make our profits in services and accessories. We're required to bring up these services when selling computers, but only to offer stuff that can actually be of value to the customer anyway.
Of course, with the holiday rush closing in, most people are impatient and don't wish to hear the spiel. I completely understand, but it's my job and I'm required to go into it. A simple "No thank you, I'm not interested," will do. There's no need to snip at me and growl, "Can you hurry this up? I'm in a hurry to go somewhere."
Sure thing, Mr. Douchebag. Though might I suggest never going to a big electronics retailer on a weekend right before the holidays if you're in such a hurry?
You're just lucky I like my job enough to not "forget" to include the free antivirus that comes with every computer we sell. As much as it would please me to deprive the rude with missing benefits, it's not worth getting in trouble with my supervisors over.
Another slight SC guy was obviously impatient with getting an answer he had about a Mac that was somewhat obscure; even our Apple guy didn't know off the top of his head. He had to call his boss to find out. Unfortunately, he was very busy and it took a while to find out - by that time, the customer had used a display computer to Google the answer and left in a huff.
Again, it's the holiday rush and a weekend - we can't always get stuff done instantly, but we'll do it as quickly as possible. And if you figured you could find the answer on Google - why didn't you just do that in the first place while you were home?
Granted, those two were the suckiest I had personally yesterday and they were very mild on the large scale of things. Most of my customers were happy to listen to my suggestions and patient if it took a while to find a product or answer. CW did have a crazy lady on checkout though:
SC: Why's it taking so long?!
CW: It's waiting to authorize your credit card, ma'am.
SC: Why does it need to be authorized?!
CW: Cards always have to be checked by the system first ma'am.
SC: You're doing something to my card, aren't you?! Stealing my information!
CW: I assure you I'm not, ma'am - I have no control over the credit system. Sometimes it just takes a bit longer if there's a lot of people at the registers.
SC: Well, I'm checking my card account when I get home and if there's any discrepancy on there, I'm holding [Retailer] responsible!
CW: *Tears off receipt and hands it to the customer* All right, ma'am. Thank you for shopping and have a nice day.
SC: *Storms off*
CW: *Glances at me*
Me:
Of course, with the holiday rush closing in, most people are impatient and don't wish to hear the spiel. I completely understand, but it's my job and I'm required to go into it. A simple "No thank you, I'm not interested," will do. There's no need to snip at me and growl, "Can you hurry this up? I'm in a hurry to go somewhere."
Sure thing, Mr. Douchebag. Though might I suggest never going to a big electronics retailer on a weekend right before the holidays if you're in such a hurry?
You're just lucky I like my job enough to not "forget" to include the free antivirus that comes with every computer we sell. As much as it would please me to deprive the rude with missing benefits, it's not worth getting in trouble with my supervisors over.Another slight SC guy was obviously impatient with getting an answer he had about a Mac that was somewhat obscure; even our Apple guy didn't know off the top of his head. He had to call his boss to find out. Unfortunately, he was very busy and it took a while to find out - by that time, the customer had used a display computer to Google the answer and left in a huff.
Again, it's the holiday rush and a weekend - we can't always get stuff done instantly, but we'll do it as quickly as possible. And if you figured you could find the answer on Google - why didn't you just do that in the first place while you were home?
Granted, those two were the suckiest I had personally yesterday and they were very mild on the large scale of things. Most of my customers were happy to listen to my suggestions and patient if it took a while to find a product or answer. CW did have a crazy lady on checkout though:
SC: Why's it taking so long?!
CW: It's waiting to authorize your credit card, ma'am.
SC: Why does it need to be authorized?!
CW: Cards always have to be checked by the system first ma'am.
SC: You're doing something to my card, aren't you?! Stealing my information!
CW: I assure you I'm not, ma'am - I have no control over the credit system. Sometimes it just takes a bit longer if there's a lot of people at the registers.
SC: Well, I'm checking my card account when I get home and if there's any discrepancy on there, I'm holding [Retailer] responsible!
CW: *Tears off receipt and hands it to the customer* All right, ma'am. Thank you for shopping and have a nice day.
SC: *Storms off*
CW: *Glances at me*
Me:
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