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  • #1

    Message Miscommunication

    just had this conversation with a customer over the phone:

    "Do you think you'll ever have the Chipotle Salsa back on the menu?"
    "I'm afraid that item has been taken off the menu permanently"
    "So then do you think you might have it again in the future?"
    "Only if they change the definition of permanently to mean "anytime now"

    Words fail me
    Part Angel Part Sadist
    Tags: None
  • #2
    Well, clearly "permanently" meant "temporarily" to this customer!
    When you start at zero, everything's progress.

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    • #3
      Quoth MoonCat View Post
      Well, clearly "permanently" meant "temporarily" to this customer!
      Well in all fairness 'Temporary' means 'permanent' also..as in they have a case of Temporary insanity
      Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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      • #4
        we get that all the time at the my pizza place.

        the generic conversation is as follows

        Them: I want to order your <whatever cheap crap of the month promotion was last month>
        Us: I am sorry but we are no longer serving <said cheap product>. I am sorry but that promotion was for a limited time only.
        Them: BUT I WAAAANNNNTTTT <cheap product>
        Us: <offers NEW cheap crap of the month promotion>
        Them: WAAAAAAAAAAAAAAA I WANT <old cheap product>

        sometimes this happens with products that we have been selling for a substaintial amount of time (as in product was meant to be a "permanent" menu item). BUT the normal defination for permanent is not your typical defination where corp is concerned. corp has now decided that we are not selling enough/making enough $$$'s to keep it on the menu so <item> goes away (either for a while or permanently) and the whinning and yelling starts ie. wash, rinse, repeat the above convo.
        I'm lost without a paddle and headed up SH*T creek.
        -- Life Sucks Then You Die.

        "I'll believe corp. are people when Texas executes one."

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        • #5
          green milkshake from mc...**sigh stomps feet and whines i want it year round**

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