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Why don't business owners get that the employees they're berating are potential customers??
Here's a prime example.
A local business owner (car lot) walks in. Soon as I give my welcome speech to him, he starts in. He announces he's the owner of a car lot in town. A very well known car lot. (This crap irks me. Good for you!! Do you want a cookie??)
Then he complains about how I didn't answer the phone when he called. He says "Being a business owner, I know the importance of customer service. YOU have very poor customer service skills if you can't even answer a phone!!"
Remember, he'd JUST walked in and I'd ONLY welcomed him to the store with a smile. That's it.
First of all, It is not my job to answer the phone. My job is to welcome people that come in the store, and keep track of who's next in line. (Much like a restaurant)
Secondly, the phones are not always answered. The main reason being, the reps are extremely busy with customers that took the time to, you know, actually come IN to the store. They take precedence.
Thirdly, if the phone cannot be answered, the calls are automatically routed to a customer care center. It's not as though they just ring forever.
So he's spilling out his tirade about how sucky I am at CS and what a great CS his company has. I told him I am not responsible for the answering of the phones, and that my job is to check him in. He basically tells me I'm wrong and again insults my CS skills because I don't know how to answer a phone. He lectured me there for about 5 minutes. Then walked away all smug.
He's been in several more times. Each time demanding a manager because he wants something for nothing. Once he had the gall to say he deserved a $70 battery for $10.
And why? Well because he's Mr Car Lot, that's why! He's even sent his employees in to demand either free or reduced price batteries. They're also jackholes, btw.
Guess where I won't be buying MY next new car?
And that is my point. I would NEVER buy anything from anybody that was rude to me in my store. EVER. Nor would my co workers. I can't imagine any retail employee would.
Anybody else have any stories like that one? I love to hear stories of the high and mighty business owners with attitudes like that.
Here's a prime example.
A local business owner (car lot) walks in. Soon as I give my welcome speech to him, he starts in. He announces he's the owner of a car lot in town. A very well known car lot. (This crap irks me. Good for you!! Do you want a cookie??)
Then he complains about how I didn't answer the phone when he called. He says "Being a business owner, I know the importance of customer service. YOU have very poor customer service skills if you can't even answer a phone!!"
Remember, he'd JUST walked in and I'd ONLY welcomed him to the store with a smile. That's it.
First of all, It is not my job to answer the phone. My job is to welcome people that come in the store, and keep track of who's next in line. (Much like a restaurant)
Secondly, the phones are not always answered. The main reason being, the reps are extremely busy with customers that took the time to, you know, actually come IN to the store. They take precedence.
Thirdly, if the phone cannot be answered, the calls are automatically routed to a customer care center. It's not as though they just ring forever.
So he's spilling out his tirade about how sucky I am at CS and what a great CS his company has. I told him I am not responsible for the answering of the phones, and that my job is to check him in. He basically tells me I'm wrong and again insults my CS skills because I don't know how to answer a phone. He lectured me there for about 5 minutes. Then walked away all smug.
He's been in several more times. Each time demanding a manager because he wants something for nothing. Once he had the gall to say he deserved a $70 battery for $10.
And why? Well because he's Mr Car Lot, that's why! He's even sent his employees in to demand either free or reduced price batteries. They're also jackholes, btw. Guess where I won't be buying MY next new car?
And that is my point. I would NEVER buy anything from anybody that was rude to me in my store. EVER. Nor would my co workers. I can't imagine any retail employee would.
Anybody else have any stories like that one? I love to hear stories of the high and mighty business owners with attitudes like that.
"You'd feel a Hell of a lot better if you'd just rip into the occasional customer." 
Well, I personally wouldn't...because I love them...but if the owner was a jackass...then yeah...I'd secretly wish they'd either go under or get shut down for not paying taxes or something.
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